Below are answers to some of the most frequently asked questions about account issues.
Can't sign in to my account
How do I recover my account password?
Why can't I sign up for AdMob?
There may be a problem with the AdSense or Google Ads accounts associated with the Google Account you're using to sign up. If you're encountering an error when you try to sign up, review the list of AdMob sign-up errors to find more information.
You can also review the AdSense and Google Ads Terms and Conditions:
How do I report click sabotage?
Why was my AdMob account disabled?
Because we have a need to protect our proprietary detection system, we're unable to provide our publishers with any information about their account activity, including any web pages, users or third-party services that may have been involved.
As you may know, Google treats invalid click activity very seriously, analysing all clicks and impressions to determine whether they fit a pattern of use that may artificially drive up an advertiser's costs or a publisher's earnings. If we determine that an AdSense account may pose a risk to our Google Ads advertisers, we may disable that account to protect our advertisers' interests.
As outlined in our Terms and Conditions, Google will use its sole discretion when determining instances of invalid click activity.
If you previously participated in AdSense and your account was disabled for invalid click activity, you cannot participate in the AdMob programme.
Can I appeal the disabling of my account?
We're always willing to work with you to resolve any issues you may have.
If your account has been disabled for invalid activity:
If you feel that this decision was made in error, and if you can maintain in good faith that the invalid click activity was not due to the actions or negligence of you or those for whom you are responsible, you may appeal the disabling of your account by using the account appeal form.
If your account has been disabled for policy reasons:
If you feel that this decision was made in error, and if you can maintain in good faith that the policy violations accrued were not due to the actions or negligence of you or those for whom you are responsible, you may appeal the disabling of your account using the Policy Violation Appeal – Account Disabled form.
Once we receive your appeal, we'll do our best to inform you quickly and will proceed with appropriate action as necessary. Please understand, however, that there is no guarantee that your account will be reinstated.
Please also bear in mind that once we've reached a decision on your appeal, further appeals may not be considered and you may not receive any further communication from us.
What if ad serving was disabled to my app due to a specific policy violation and I received an email notification?
If it’s an app-level violation, you’ll be notified in your AdMob account and via email that ad serving was disabled. You can view more information on the specific violation we found in the Policy centre of your AdMob account. You can also request a review of your app in the Policy centre once the violation has been fixed.
If it’s an account-level violation, you’ll be notified via email that we've disabled ad serving to your account.
What happens to AdMob mediation if AdMob ad serving was disabled to my app due to a specific policy violation?
My account was disabled for being related to another disabled account. Can you tell me more?
Just as with invalid click activity, we're unable to provide our publishers with any information about relations we find between publishers' accounts. Please understand that we take this precaution with all of our publishers for the sake of protecting our proprietary detection system.
Please also bear in mind that Google reserves the right to disable an account for any reason. If we determine that an AdMob account may pose a risk to our advertisers, we may disable that account in order to protect our advertisers' interests.
Will I still be paid out for my earnings?
According to our AdSense Terms and Conditions, publishers disabled for policy reasons may not receive any further payment. Where appropriate and possible, we'll refund your earnings to affected advertisers. In addition, if your AdMob account has been disabled, then you will not receive further payment.
Please also note that we stop payments on any outstanding cheques for accounts that have been disabled for policy reasons. We ask that you refrain from depositing any cheques that you may receive in the future, as your bank may charge fees for depositing a stopped cheque.
How many accounts can I have?
Each user may only have one AdMob account at any given time. Duplicate accounts aren’t allowed.
If you have more than one AdMob account, you’ll need to decide which account to keep, and then cancel the extra account(s).