You're required to verify your personal information (identity and address) for your account once your earnings reach the verification threshold. You need to verify your identity to continue to show ads and receive payments from Google Ad Manager. This is to confirm the accuracy of your account information and protect you from fraud.
For MCM Manage Inventory child publishers:
- The verification threshold isn't used. Rather, address verification begins after ID verification is complete.
- Ads sold via traditional transactions will continue to serve throughout the verification process. Programmatic transactions will not serve ads until the verification process is complete.
- Timeline: All MCM children onboarded after April 3, 2024, are subject to these verifications.
When you're required to verify your identity, we place a temporary payments hold on your account. Note that you won't be asked to verify your address via PIN until after you've successfully verified your identity.
How to verify your identity
- Sign in to Google Ad Manager.
- Click Payments, and then Verification check.
- Under “Identity verification,” complete the steps to verify your identity.
Submit your documents
Here are some tips to successfully submit your documents:
- Use the same full name in all documents.
- Submit documents that are current and not expired.
- Capture the entire document. The photo should be readable and in focus.
- Keep your image free of reflections and glare.
- Incomplete or obstructed documents or dark or blurry photos won't be accepted.
- Uploading documents or photos other than your ID may result in account suspension.
Document requirements for individual accounts
Your ID document must be a government-issued ID, such as a passport, national or state ID, driving license, or residence permit (not an exhaustive list).
Document requirements for business accounts
- Proof of organization document
- Valid government-issued photo ID from an authorized representative
- allow Google to confirm the current existence of the organization; expired documents or documents suggesting the organization does not exist or no longer exists can’t be accepted.
- be issued by an issuing authority, such as a federal/state/municipal government, public institution (tax authority, securities and exchange commission, and so forth), chamber of commerce, business registry, and so on. This does not include utility bills, bank statements, insurance statements, or rental agreements.
If we can't verify your identity
Sometimes we're unable to verify your identity from the documents you provide, such as if they're blurry or unreadable. We'll let you know if this happens and invite you to resubmit.
To prevent abuse, we allow a limited number of verification attempts. If you've reached your limit of attempts, please contact us.
Why your ID wasn't accepted and how to fix the issue
Expand all Collapse allYour image should be readable, in focus, and free from reflections and glare. Please correct the following issues:
- Part of the document was not visible: Make sure you capture the entire document.
- The document was poorly lit and not readable: Take a new photo of your document.
- There was reflection or glare on the document: Take a new photo of your document.
- The photo of the document was blurry: Take a new photo of your document. Make sure you capture the entire document.
- The photo of the document was too small: Take a new photo of your document. Your image must be large enough for us to clearly read your name and address.
Changing your payments profile name after you complete identity verification
After you've successfully verified your identity, you won’t be able to change your name in your payments profile. If you have a valid reason to change your name, please contact us.
