Jul 4, 2020
google not sending verification code to recovery email
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Last edited Jul 4, 2020
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Harmony Coates
If you do not know the Gmail/Google account log in credentials, or have trouble accessing the Gmail/Google account, then you will need to undertake Account Recovery ("AR"). There is no other way.
(You need to understand, if the account has not been accessed for some time, or recovery options have not been set up, or are outdated, your chances of recovery are diminished substantially. Be realistic please. There may be no point in proceeding. Your choice, of course.)
Start by reading the whole of this following message, slowly and carefully!
- For lost passwords, if applicable, check the password manager in your browser, or installed on your device.
- If you find your password, probably all good; hopefully no further assistance will be required.
- Google will not send a password reset link on demand.
- Read I'm having trouble resetting my password help page from Google
- Google cannot help with passwords for third party apps. (Facebook, Twitter, games, web sites, etc.) Ask those 3rd party people for help.
Otherwise, proceed as follows.
- Account Recovery ("AR") is the ONLY way to recover the account.
- If you are unwilling to undertake AR, Google will refuse all further assistance.
- We cannot personally assist you in this process. Only the account claimant can complete the AR process.
Don't know the account name? Select "Forgot email" in the first step. Without account name, recovery is not possible.
- There is no personal service from Google for free Gmail accounts. All help in the forum only, at no charge.
- You cannot contact or visit Google, they will refer you back here. Google do not answer email.
- Do not use scammers advertising in the internet, or posting here $$$, can't help, may install ransomware, not associated with Google.
Google will not return the account if you can't provide enough information to convince them as to "ownership" of the account.
- The decision is made by Google; not by the volunteer helpers in this forum. We do not know the criteria Google use.
- The response may be delayed by Google, depending on the complexity of your problem.
ID, documentation, personal information, etc. are not accepted by Google. These do not prove rightful account "ownership".
- You can't choose the questions Google ask, and we don't know how or why they choose these questions, and not others.
- "Security" questions may, or may not, be asked. Google has deprecated these.
- When answering a question, be as accurate as possible, or "Choose Another Question" / "Try Another Way".
- If Google want to send a code to a 'phone you no longer have, choose "I don't have my phone".
- If Google offer to send to an email address you no longer have, choose 'Try another way".
Hacked, and Google offer to send a Verification Code to an email address changed by the hacker? Select "Try Another Way".
- If a hacker changed recovery details, insert the details you set up, if asked for this information.
- Google do not expect you to know what the hacker changed these details to.
- You alone are responsible for your account security; this is not Google's responsibility.
Google authenticator not available and causing your problem?
- You will have to install Authenticator again in your device.
- Or chose a web based app such as Authy. Others out there as well.
- All accounts will need to be set up again.
- This can only be done if account recovery is successful.
For account creation date, if needed, read https://support.google.com/accounts/thread/2394368?msgid=2420513
- When attempting AR, use, if possible, a device, browser, location, and connection type that recently allowed you to access the account.
- Do not use a VPN when attempting AR
If your YouTube channel was hacked, or you are locked out because you cannot access your Google account, carefully note the following:-
- We cannot help in this forum with YouTube issues.
- Specific YouTube help is in the YouTube forum.
- You MUST have access to your Google account before asking for YouTube help
- If you still have access to your Google account (Gmail, etc); then your account must be secured as quickly as possible. Your account was hacked to gain access to YouTube.
- Read and apply ALL steps here Make your account more secure.
- YouTube people cannot help with Gmail/Google account problems; this forum only please.
For problems with hacked AdSense accounts:-
- Use the AdSense troubleshooter
- If further assistance is needed, ask in the AdSense forum..
- We cannot help with AdSense in this current forum.
- AdSense people cannot help with Gmail Account Recovery; this forum only please.
Now read Gmail account recovery to understand the process.
- Then go to Recover your Google Account or Gmail, follow the steps in that link.
- ONCE ONLY! (one more time please, even if you have previously tried).
- There is no other way to regain access.
We need to know:- How did Google respond AFTER you submitted the Account Recovery for your Gmail account? This usually will be an on screen when you completed the process. (Redact anything personal). We need to know the EXACT reply, in order to provide you with more assistance, if possible. No further help can be given, until we receive that information.
Jul 6, 2020
The image is not visible due to forum settings.
The image is not visible due to forum settings.
The image is not visible due to forum settings.
Last edited Jul 6, 2020
Harmony Coates
From what you have posted, Google are already helping you; there is no way to expedite.
Come back with the reply from Google, if you need more assistance. FULL reply (redact anything private) is required.
Before doing this, please wait ten (10) business days after you received the last delay notification from Google. Weekends (Saturday & Sunday), and US public holidays, are not "business days". Google often take longer to make a decision, than advised to you. (Depending on your account configuration, the resolution may not as simple as originally suspected.) COVID-19 also causing delays.
In the meanwhile, do not keep attempting to recover the account. You will go to the end of the queue, and may be blocked for spamming. Continually trying will not help at all, and in fact can be detrimental.
You need to be patient.
thank you. where can i see the reply?
Google will email you.
Jul 6, 2020
Jul 14, 2020
Harmony Coates
Unfortunately, Google no longer give any further account recovery options. If the process did not work, the account is lost. The only thing you can do is try again, no further assistance can be given here.
Please do not start a new thread for the same problem; that will not help at all.
Jul 14, 2020
Harmony Coates
You might like to provide feedback directly to Google? Google employees do not read these forums.
https://mail.google.com/ -> Help -> send feedback. ("Help" is under the little "gear wheel" top right hand corner.) Some versions "feedback" may be under the "?" near top right hand side of page.
Or use Feedback in the Gmail App on your device. Settings (under the three horizontal "hamburger" bars top left hand side of page) > Click the three vertical dots top right hand side > Help & Feedback > Send feedback. "Settings" is at the end of all your listed labels.
All submissions are read by the Google engineers. Google will respond only if they need further information.
Aug 6, 2020