If you forgot your password or username, or you can’t get verification codes, follow these steps to recover your Google Account. That way, you can use services like Gmail, Photos, and Google Play.
Note: If you use an account through your work, school, or other group, these steps might not work. Check with your administrator for help.
Forgot your password
- Follow the steps to recover your account.
- You'll be asked some questions to confirm it's your account. Answer as best you can.
- If you're having trouble, try the tips to complete account recovery steps.
- Reset your password when prompted. Choose a strong password that you haven't already used with this account. Learn how to create a strong password.
Forgot the email address you use to sign in
- Follow the steps to find your username. You’ll need to know:
- A phone number or the recovery email address for the account
- The full name on your account
- Follow the instructions to confirm it’s your account.
- You’ll see a list of matching usernames.
Someone else is using your account
If you think someone is using your Google Account without your permission, follow the steps to recover a hacked or hijacked account.
Can’t sign in for another reason
If you’re having another problem, get help signing in.
Recover a deleted account
If you recently deleted your Google Account, you can follow the steps to recover your account.
Still can’t sign in
Create a new account
If you can’t sign in, we recommend that you try these tips for account recovery.
If you still can’t recover your account, you can create a new Google Account.
Avoid account & password recovery services
For your security, it’s not possible to call Google for help signing in to your account. We don’t work with any service that claims to provide account or password support. Never give out your passwords or verification codes.