Recover a hacked or hijacked account

If there’s unfamiliar activity on your account, someone else might be using it without your permission. Use the info below to help spot suspicious activity, get back into your account, and make it more secure.

Step 1: Get back into your account

If you can’t sign in, go to the account recovery page, and answer the questions as best you can.

Use this page for account recovery if:

  • Someone changed your account information, like your recovery phone number or email
  • Someone deleted your account
  • You can’t sign in for another reason

If you still have trouble, try these tips for account recovery. If you try multiple times, it won’t hurt your chances of recovering your account.

Tip: To make sure you’re using the right account, try recovering your username.

Step 2: Help secure your account

If you can sign in, follow these steps to help secure your account.

Find out if your account has been compromised

Important: If you notice any of these signs or similar ones, follow the steps to help secure your account.

Unfamiliar Gmail activity & spam
  • You stopped getting emails.
  • Your friends say they got spam or unusual emails from you.
  • Email that you didn't send shows up in Sent Mail.
  • Your username has been changed.
  • There are changes to your Gmail settings that you don’t recognize.
  • There are labels, filters, or forwarding rules you didn’t set up.
Unauthorized payment activity
  • On Google Pay, you see transfers or transactions you don’t recognize.
  • On Google Pay, you don’t recognize one or more: bank accounts, credit cards, debit cards, or gift cards.
Unfamiliar Google Play activity
  • You see purchases that you didn’t make.
  • You see comments that you didn’t leave.
Unknown YouTube activity
Unusual account activity & notifications

Note: We'll use your recovery phone number and email address to tell you about suspicious activity.

  • You got a notification about an unusual sign-in or a device that you don't recognize.
  • You got a notification that your username or password changed, and you didn’t make the change.
  • You got a notification about some other activity you don’t recognize.
  • You notice a red bar at the top of your screen that says, "We've detected suspicious activity in your account."
  • Your Device activity and notifications show unusual devices, times, or locations.

Unfamiliar apps

  • You see apps with account access that you don’t recognize.
  • You see apps on one of your devices that you don’t recognize.

Unfamiliar Blogger activity

  • Posts you didn’t publish appear on your blog.
  • You get comments on posts you didn’t publish.
  • Your mail-to-Blogger address has changed, but you didn’t change it.
  • Your blog has disappeared or been blocked.
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