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Use the Google Device Policy app on iOS

This article is for G Suite customers. Learn more about G Suite.

If you use an Apple® iOS® device to access work information, you might be prompted to install the Google Device Policy app. The app allows you to install work apps that are managed by your administrator.

Download and set up the Device Policy app

Download the Device Policy app
  1. On your iOS device, open the App Store® and search for Google Device Policy.
  2. Tap Google Device Policy Google Device Policy.
  3. Follow the on-screen instructions to download and install the app on your device. You may need to enter your Apple ID and password.

After you install the Device Policy app on your device, you need to set up the app.

Set up the Device policy app
  1. Tap Google Device Policy Google Device Policy.
  2. Select the G Suite account you want to use with the app. If you haven’t already signed into your G Suite account on your device, tap Add Account and do the following
    1. Enter your username and password.
    2. If you're a 2-Step Verification user, enter a verification code when prompted.
  3. Accept the Terms of Service.
  4. If prompted to install a security profile to keep your data safe, follow these steps:
    1. Tap Download Downloadand then Install.
    2. If prompted, enter your device password and tap Install.
    3. Tap Install to allow your administrator to remotely manage your device.
    4. Tap Trust to enroll your device in remote management.
    5. Tap Done.

It can take a few minutes for your device to synchronize with the server. If your administrator needs to approve your device before it can sync, you’ll see a note on the Status screen that your device is awaiting approval.

After you set up the Google Device Policy app, you can install managed apps on your iOS device.

Install managed apps

Install a managed app 

When you install a managed app on your device, it appears on the Home screen with your personal apps.

  1. Tap Google Device Policy Google Device Policy.
  2. Tap Menu Menu and then Apps.
  3. Tap the app that you want to install.
  4. Tap Download Download.
  5. Tap Install. You might need to enter your Apple ID and password.

Managed apps installed on your device are displayed at the end of the apps list in the Google Device Policy app and are marked with App installed App installed.

When an app is recommended by your administrator, but installed from the App Store instead of the Google Device Policy app, the App installed icon is grayed out . You also see “Looks like you have a version of this app installed from the App Store” in the app details. To allow your administrator to manage these apps, uninstall them and then reinstall them from the Google Device Policy app.

Manage the Device Policy app

Unregister your account from the Device Policy app

When you unregister your account from the app, all managed apps are removed from your device.

  1. Tap Google Device Policy Google Device Policy on your iOS device.
  2. Tap Menu Menu and then Unregister.
  3. Tap Unregister to confirm that you want to remove all data and apps associated with your account from your device.
  4. Tap Unregister to unregister your account from your device.

After you unregister your account, your username remains listed in the Device Policy app and you can register again at any time.

Remove your account from the Device Policy app

Before you can remove your account from the Device Policy app on your device, you need to unregister your account.

  1. Tap Google Device Policy Google Device Policy.
  2. Tap Menu Menu.
  3. Select your username and tap Manage Accounts.
  4. Tap Manage.
  5. Tap Remove for the account you want to remove.
  6. Tap Remove to confirm.
Delete the Device Policy app on your device

You can delete the Google Device Policy app in the same way you delete any app from your device. When you delete the app, the managed apps and restrictions set by your administrator stay on your device.

Troubleshooting

App installation problems

App installation failed. App Name is not available in your country or your device.

You're trying to install an app that is either unavailable in your country or on your device type.

App installation failed. Please check that you are logged into your iTunes account.

Your Apple® iTunes® account isn’t set up properly, your password has changed, or your iTunes account has been disabled.

App installation failed. Please enable app installation at Settings > General > Restrictions > Installing Apps.

There’s an app installation restriction on your device and you can’t install apps. To enable app installation go to your device settings and tap General and then Restrictions and then Installing Apps.

App alerts and error messages

Unable to open Safari

Apple® Safari® is disabled on your device. To install the Google Apps Device Policy profile, you need to enable Safari on your device at General and then Restrictions.

New payload doesn't match old payload

You already have a management profile on your device. To fix the problem, remove the old profile by going to your device settings. Then, tap General and then Device Management and then Google Apps Device Policy Profile and then Remove Management.

You may be using a jailbroken device to access your work data, which your organization doesn't allow.

Your device might be jailbroken—a process that removes restrictions on a device. Your administrator has blocked access to corporate data on jailbroken devices. 

To fix the problem, you need to reset your device to factory settings. When you reset the device, make sure to back up your data first, and select Erase All Content and Settings to fully reset the device (Reset All Settings will not fix the problem). For help with backing up your data and resetting your device, see your device’s documentation or contact your administrator.

Install the latest version of Google Device Policy so you can access your work data.

You’re trying to access your corporate account from a device that doesn’t have the Google Device Policy app installed. To continue, install the Google Device Policy app

"Google Device Policy" must be updated from the App Store so that you don’t lose access to your work data.

You’re trying to access your corporate account from a device that doesn’t have the Google Device Policy app installed. To continue, install the Google Device Policy app

Security check passed. Tap here to minimize future notifications by running “Google Device Policy”.

The Google Device Policy app temporarily stopped running and restarted. You don’t need to do anything. Tap the notification to open the Google Device Policy app. 

Couldn’t automatically sync “Google Device Policy”. Tap here to sync the device yourself.

The Google Device Policy app stopped syncing. Tap the notification to open the Google Device Policy app and sync your corporate account to your device.

“Google Device Policy” must be synced now so you don’t lose access to your work data. Open Device Policy App to get work access.

The Google Device Policy app stopped syncing. Tap the notification to open the Google Device Policy app and sync your corporate account to your device.

To use G Suite on this device, first you will need to install a security profile to keep your data safe.

Your device isn’t registered for mobile management and managed by your administrator, so it doesn’t have a security profile installed.

 
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