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Use the Google Device Policy on an iOS device

This article only applies to G Suite, Education, and Government customers. Learn more about G Suite.

Download and set up the Device Policy app

Download the Device Policy app
  1. On your iOS device, open the App StoreSM and search for Google Device Policy.
  2. Touch Google Device Policy.
  3. Follow the on-screen instructions to download and install the app on your device. You may need to enter your Apple ID and password.

After you install the Device Policy app on your device, you need to set up the app.

Set up the Device policy app on your device
  1. Touch Google Device Policy to open the Device Policy app.
  2. When you first open the app, select the G Suite account where you want to set up the Device Policy app. If you haven’t already signed into your G Suite account on your device, touch Add Account and do the following:
    1. Enter your username and password.
    2. If you're a 2-Step Verification user, enter a verification code when prompted.
  3. Accept the Terms of Service.
  4. (Optional) If prompted to install a security profile to keep your data safe, do the following steps:
    1. Touch Download > Install.
    2. If prompted, enter your device password and touch Install.
    3. Touch Install to allow your administrator to remotely manage your device.
    4. Touch Trust to enroll your device in remote management.
    5. Touch Done.

It can take a few minutes for your device to synchronize with the server. If your administrator needs to approve your device before it can sync, you’ll see a note on the Status screen that your device is awaiting approval.

After you set up the Device Policy app, you can install managed apps on your iOS device.

Install managed apps on your device

Install a managed app on your device

When you install a managed app on your device, it appears on the Home screen alongside your personal apps.

  1. Open Google Device Policy on your iOS device.
  2. Touch Menu > Apps.
  3. Touch the app that you want to install.
  4. Touch Download.
  5. Touch Install. You may need to enter your Apple ID and password.

Managed apps installed on your device from the App Store and the Device Policy app appear at the end of the apps list in the Device Policy app and are marked with App installed. If you installed a whitelisted app from the App Store, you'll also see “Looks like you have a version of this app installed from the App Store.” above the description.

Manage the Device Policy app on your device

Unregister your account from the Device Policy app on your device

If you unregister your account in the Device Policy app, all managed apps are removed from your device.

  1. Open Google Device Policy on your iOS device.
  2. Touch MenuUnregister.
  3. Touch Unregister to confirm that you want to remove all data and apps associated with your account from your device.
  4. Touch Unregister to unregister your account from your device.

After you unregister your account, your username remains listed in the Device Policy app and you can register again at any time.

Remove your account from the Device Policy app on your device

Before you can remove your account from the Device Policy app on your device, you must unregister your account.

  1. Open Google Device Policy on your iOS device.
  2. Touch Menu .
  3. Select your username and touch Manage Accounts.
  4. Touch Manage.
  5. Touch Remove for the account you want to remove.
  6. Touch Remove to confirm.
Delete the Device Policy app on your device

You can delete the Device Policy app in the same way you delete any app from your device. If you delete the Device Policy app, the managed apps and restrictions set by your administrator remain on your device.

Troubleshooting

Common error messages
Error message Likely reason
App installation failed. App Name is not available in your country or your device. You're trying to install an app that is either unavailable in your country or on your device type.
App installation failed. Please check that you are logged into your iTunes account. Your iTunes® account isn’t set up properly, your password has changed, or your iTunes account has been disabled.
App installation failed. Please enable app installation at Settings > General > Restrictions > Installing Apps. There’s an app installation restriction on your device and you can’t install apps.
To use G Suite on this device, first you will need to install a security profile to keep your data safe. Your device isn’t registered for Mobile Management and managed by your administrator, so it doesn’t have a security profile installed.
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