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Use the Google Apps Device Policy app on an Android device

This article only applies to G Suite, Education, and Government customers. Learn more about G Suite.

You can set up the Google Apps Device Policy app on your Android 2.2+ device to make it more secure. After it's set up, your G Suite administrator can enforce security policies and remotely wipe a device if you lose it.

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Download the Google Apps Device Policy app

To download the Google Apps Device Policy app using your Android 2.2+ device:

  1. Open Google Play Store.
  2. Search for Google Apps Device Policy.
  3. Tap Google Apps Device Policy.
  4. Follow the on-screen instructions.

To install the Google Apps Device Policy app from a web browser:

  1. Go to the app listing on Google Play.
  2. Click Install.
  3. Select the Android 2.2+ device on which you want to install the Google Apps Device Policy app.
  4. Click Install.
After you install the Google Apps Device Policy app on your device, you need to set up the app.
Set up the Google Apps Device Policy app on your device
  1. Tap the install notification or Google Apps Device Policy Google Apps Device Policy  to open the app.
  2. (Optional) If you haven’t already signed in to your G Suite account on your device, tap Add Account and complete these steps:
    1. Enter your username and password.
    2. If you're a 2-Step Verification user, you might need to enter an App password instead of your normal G Suite password. Learn more about app passwords.
    3. Accept the Terms of Service and Privacy Policy.
  3. (Optional) If you're signed in to multiple G Suite accounts on your device, swipe from the left and choose the account where you want to set up the app.
    Note: If the device is owned by your organization or has a work profile and has multiple managed G Suite accounts, you might need to remove all but one of the accounts to complete setup. If so, see Remove an account from an Android device.
  4. (Optional) If you're prompted to sync your account, tap Next.
  5. Tap Next to register your device with the server.
  6. Tap Activate to set the Google Apps Device Policy app as your device administrator.
    Note: If your administrator requires that you create a work profile, you’ll be prompted to set up the profile now. For details, see Set up a work profile for your account.
  7. Tap Enforce to confirm enforcement.
  8. (Optional) If you need to change settings, such as choosing a PIN for your device, you'll be notified to make these changes on the Policies screen before your device is activated.
  9. (Optional) If your administrator requires that they need to approve your device before it can sync with G Suite, you’ll see a note on the Status screen that your device is pending approval. You’ll receive a notification on your device when your administrator approves it.

After you set up the Google Apps Device Policy app, all your G Suite data (mail, calendar, contacts, and so on) will start syncing to the device. Check out some of the user device management features such as remotely locating your device and remotely ringing it if you lose it. If your organization has configured Android enterprise for users with Android 5.0+ devices, you can also set up a work profile on your device.

Uninstall or disable the Google Apps Device Policy app on your device

If you installed the Google Apps Device Policy app on your device, then it’s a user app and you can uninstall it. However, if you enabled the Google Apps Device Policy app on your device, then it’s a system app and you can't uninstall it, but you can disable it.

There are two ways to uninstall or disable the Google Apps Device Policy app—you can unregister all accounts associated with the app and then uninstall or disable it:

  1. Open Google Apps Device Policy on your Android device.
  2. On the Status screen, touch Unregister for each account you have registered with the device.
  3. Depending on your device, go to one of the following:
    • Settings > Applications > Manage Applications
    • Settings > Apps.
  4. Select Google Apps Device Policy.
  5. Touch Uninstall or Disable and then OK to remove it.

Alternatively, you can deactivate the Google Apps Device Policy app and then uninstall or disable it:

  1. On your Android device, go to Settings > Security.
  2. Touch one of the following:
    • Select device administrators
    • Device administrators
  3. Uncheck Google Apps Device Policy.
  4. Touch Deactivate.
  5. Touch OK.
  6. Depending on your device, go to one of the following:
    • Settings > Applications > Manage Applications
    • Settings > Apps.
  7. Touch Google Apps Device Policy.
  8. Touch Uninstall or Disable and then OK to remove it.

If your administrator is enforcing device policies on your device, then after you uninstall or disable the Google Apps Device Policy app, your device will stop syncing with your G Suite account.

Troubleshooting

When I try to add my G Suite account, I receive the error message "Authentication failed. Please re-enter your password and try again".

Touch the notification and enter your G Suite username and password.

If you keep getting the error, most likely you enabled 2-Step Verification for your account and you need to enter the App password instead of your G Suite password.

If the App password doesn't work, contact your G Suite administrator for help.

Sign-in Error (You entered an incorrect password)

If your domain is enforcing device policies for Android and you don't have the Google Apps Device Policy app installed and activated on your Android device, you'll see a sign-in error when adding your G Suite account. To resolve this issue, install and activate the Google Apps Device Policy app.

If your organization uses Single Sign-On (SSO), contact your G Suite administrator for details on how to sign in.

Action Required notification

If you keep seeing an Action Required notification from the Google Apps Device Policy app, your device might not meet your organization’s security requirements. To check, open the device policy app. 

  • If you see Account is deactivated, as some policies are violated, you might need to change some settings on your device. Go to the Policies section of the app to see the settings you need to change. 
  • If you see Only one managed account is allowed, you have too many G Suite accounts on your device. You need to remove all but one of the managed G Suite accounts from the device. For details, see Remove an account from an Android device
  • The device policy app might not have successfully synced with the server for more than 24 hours. When this happens, your G Suite apps will stop syncing. To check the last successful sync time, go to the Messages section of the device policy app. A sync can fail if the device has inconsistent network access or if you use a task manager app on the device.

Learn how to manage your device using the Google Apps Device Policy app.

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