(Optional) Recreate or replace your profile

Google Workspace Sync for Microsoft Outlook

With Google Workspace Sync for Microsoft Outlook (GWSMO), you normally create a profile to access Google Workspace from Outlook when you first install the product. However, if you need to create another profile for a different Google Workspace account, or if you need to recreate your original profile, here's what to do.

If you're trying to repair missing data in your Outlook profile, you might not need to recreate your original profile from scratch. Try repairing your local profile by resynchronizing it with Google, instead. For details, go to Resync or repair Outlook data.

Step 1: Remove your profile

Before you can recreate your profile, you must remove the existing profile from Outlook. This action doesn't remove any data from your Google Workspace account but it does delete settings you made in Outlook. These settings include your email signature, rules, and custom category definitions.

Consult your Microsoft documentation on how to remove an Outlook profile.

Step 2: Recreate your profile

To recreate your profile, follow these steps:

  1. In the Start menu, click Google Workspace Syncand thenSet up a Google Workspace Sync user.
  2. Enter the email address for your Google Account and click Continue.
  3. Enter your password and click Next.
  4. Click Allow to provide GWSMO access to your Google Account.
  5. In the Set Up Google Workspace Sync for Microsoft Outlook box, check the Import data from an existing profile box.

    Make sure the Outlook profile is selected.

  6. Do not check any boxes to specify the type of data to import. Data from Google Workspace services automatically syncs to the new profile when it's created. Learn more
  7. (Optional) Check the Send crash reports and usage statistics to Google box. Learn more
  8. Click Show advanced settings.
  9. Check the Turn AutoArchive off box to keep a copy of all your archived messages.

    Your archived messages will go to a new archived folder synced with your Google Account. Learn more

  10. Click Create profile.

    Your data begins importing into Google Workspace.

  11. To start using Outlook, follow these steps.

If you're recreating your original profile, and you imported your mail, calendar, contacts, or notes the first time you created this profile, do not re-import this data now. It's still in your Google Workspace account and will be there when you open the new profile—re-importing will only cause duplicates. You can re-import tasks and journal entries as Google Workspace does not store them and therefore won't be duplicated.

If you've never imported data into this Google Workspace account, go ahead and import now.


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