Recreate or replace your profile

G Suite Sync for Microsoft Outlook

With G Suite Sync for Microsoft® Outlook® (GSSMO), you normally create a profile for accessing G Suite from Outlook, when you first install the product. (You therefore don't need to create a profile later, as described here). However, if you need to create another profile (say, you have another G Suite account you want to access from Outlook), or if you need to recreate your original profile, here's what to do:

If you're trying to repair missing data in your Outlook profile, you might not need to recreate your original profile from scratch. Try repairing your local profile by resynchronizing it with Google, instead. For details, see Resync or repair Outlook data.

Recreate your original profile

Remove the existing profile from Outlook. (This doesn't delete any data from your G Suite account. But it does delete settings you made in Outlook, such as your email signature, rules, custom category definitions, and so on.)

  1. In Control Panel, click Mail.
  2. Click Show Profiles.

  3. Select the profile you plan to recreate or replace, and click Remove.

  4. In the Start menu, click G Suite Sync and then Set up a G Suite Sync user.
  5. Follow these same steps for signing into your G Suite Account and creating your profile, as you did when you first installed GSSMO.

If you're recreating your original profile, and you imported your mail, calendar, contacts, or notes the first time you created this profile, do not re-import this data now. It's still in your G Suite account and will be there when you open the new profile—re-importing will only cause duplicates. You can re-import tasks and journal entries as these aren't stored by G Suite and therefore won't be duplicated.

If you've never imported into this G Suite account, go ahead and import now.

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