Recreate or replace your profile

G Suite Sync for Microsoft Outlook

With G Suite Sync for Microsoft Outlook (GSSMO), you normally create a profile to access G Suite from Outlook when you first install the product. However, if you need to create another profile for a different G Suite account, or if you need to recreate your original profile, here's what to do.

If you're trying to repair missing data in your Outlook profile, you might not need to recreate your original profile from scratch. Try repairing your local profile by resynchronizing it with Google, instead. For details, go to Resync or repair Outlook data.

Step 1: Remove your profile

Before you can recreate your profile, you must remove the existing profile from Outlook. This action doesn't remove any data from your G Suite account but it does delete settings you made in Outlook. These settings include your email signature, rules, and custom category definitions.

  1. Open the Control Panel:
    • Windows 10—In the Start menu, click Windows Systemand thenControl Panel.
    • Earlier versions of Windows—In the Start menu, click Control Panel from the list in the right margin.
  2. Click Mail.
  3. Click Show Profiles.

  4. Select the profile you plan to recreate or replace, and click Remove.

  5. Click Yesand thenOK.

Step 2: Recreate your profile

To recreate your profile, follow these steps:

  1. In the Start menu, click G Suite Syncand thenSet up a G Suite Sync user.
  2. Enter the email address for your Google Account and click Continue.
  3. Enter your password and click Next.
  4. Click Allow to provide GSSMO access to your Google Account.
  5. Switch to GSSMO by clicking GSSMO "" in your Windows taskbar.
  6. In the Set Up G Suite Sync for Microsoft Outlook box, check the Import data from an existing profile box.

    Make sure the Outlook profile is selected.

  7. Check the boxes to specify the type of data to import. Learn more
  8. (Optional) Check the Send crash reports and usage statistics to Google box. Learn more
  9. Click Show advanced settings.
  10. Check the Turn AutoArchive off box to keep a copy of all your archived messages.

    Your archived messages will go to a new archived folder synced with your Google Account. Learn more

  11. Click Create profile.

    Your data begins importing into G Suite.

  12. To start using Outlook, follow these steps.

If you're recreating your original profile, and you imported your mail, calendar, contacts, or notes the first time you created this profile, do not re-import this data now. It's still in your G Suite account and will be there when you open the new profile—re-importing will only cause duplicates. You can re-import tasks and journal entries as G Suite does not store them and therefore won't be duplicated.

If you've never imported data into this G Suite account, go ahead and import now.

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