Google Contacts vs. Outlook

With G Suite Sync for Microsoft® Outlook® (GSSMO), you can access your same contacts from G Suite that you see in Microsoft Outlook. These include your personal contacts as well as any global contacts set up for your domain.

When coming from Outlook, here are a few things to note.

With Contacts in G Suite you can...

View the same personal contacts available in Outlook–GSSMO imports and synchronizes nearly all of your personal contact information between Outlook and G Suite. You can find your contacts in Google Contacts or when entering addresses in mail messages.

View your global contacts, too, including all data fields your administrator has made available in your domain's Global Address List.

Add contact information Outlook doesn't support–In Outlook, this information appears as a read-only attachment to the contact.

You might also want to...

Recreate your personal distribution lists as Google Groups–GSSMO doesn't synchronize your personal distribution lists between Outlook and G Suite. To send mail from G Suite to the same lists you send to from Outlook, recreate your lists in G Suite as a Google Group.

Recreate your contact folders as Groups, too–In Outlook, you can organize contacts in separate folders, such as one for work and one for family and friends. When synchronized with G Suite, however, contacts from all your personal folders appear together in Contacts. To match the same organization in G Suite that you use in Outlook, use Groups.

Learn more about how to view, group and share contacts.

However you should avoid...

Updating contacts from G Suite (if you're still using Outlook, too)– Currently, updating a contact from G Suite can cause unexpected results in Outlook. For example, a full name in G Suite might appear as a first name or last name in Outlook. Also, if you update a Notes field in G Suite, your updates don't appear in Outlook, and subsequent updates in Outlook overwrite changes made in G Suite.

This restriction doesn't apply if you're switching permanently to using G Suite, in which case you can go ahead and update your Google contacts as much as you want.

And the following aren't available...

Directory information: The directory information that Google Contacts displays as part of the contact page won't be synced. If you add a contact from the directory to your personal contacts in Google Contacts on the web, only the email address is added. The rest of the information (name, phone number, etc) is completed from the directory when the contact is displayed in Google Contacts. Following a sync, only the contact's email address is shown in Outlook. The name and phone number aren't displayed.

Contact follow-up flags: You can flag a contact for follow-up in Outlook so it appears on your To-Do list. However, contact flags don't get synchronized and therefore aren't available in the G Suite interface.

Categories: Google Contacts don't have a feature equivalent to Outlook categories. Any category you assign to a contact in Outlook won't appear in G Suite.

Rich formatting in descriptions: Links, bolding, and other rich content added in Outlook to a contact's Notes field, appear as plain text in G Suite.

Contact notes larger than 16 kilobytes: Notes larger than 16 KB entered in an Outlook contact are currently truncated in the G Suite interface. The full note, however, remains available in Outlook.

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