Sync Outlook contacts with G Suite

You can use G Suite Sync for Microsoft® Outlook® (GSSMO), to synchronize your Outlook contacts with G Suite. You can sync your personal contacts as well as any global contacts set up for your organization. If you do, you need to keep a few things in mind.

With Contacts in G Suite you can...

  • View the same personal contacts available in Outlook—GSSMO imports and synchs nearly all of your personal contact information between Outlook and G Suite. You can find your contacts in Google Contacts or when entering addresses in mail messages. For details, see Access and view contacts.
  • View your global contacts—You can see all data fields your administrator has made available in your domain's Global Address List.
  • Add information that Outlook doesn't support—You can add contact information, such as a custom email address. In Outlook, this information appears as a read-only attachment to the contact.

You might also want to...

  • Re-create your personal distribution lists as Google Groups—GSSMO doesn't synch your personal distribution lists between Outlook and G Suite. To send mail from G Suite using the same lists from Outlook, you can re-create the lists in G Suite as a group in Google Groups. For details, see Create a group.
  • Re-create your contact folders in Groups—In Outlook, you can organize contacts in separate folders, such as one for work and one for family and friends. In G Suite, contacts from all folders appear together in Contacts. To match the organization that you use in Outlook, use Groups. For details, see View, group & share contacts.

However you should avoid...

  • Updating contacts from G Suite (if you're still using Outlook)—Currently, updating a contact in G Suite can cause unexpected results in Outlook. For example, a full name in G Suite might appear as a first or last name in Outlook. Also, if you update a Notes field in G Suite, your updates don't appear in Outlook. And, subsequent updates in Outlook overwrite changes made in G Suite.

If you switch permanently to G Suite, this restriction doesn't apply.

Syncs that aren't available...

  • Directory information–The directory information that Google Contacts displays as part of the contact won't sync. If you add a contact from the directory to your personal contacts in Google Contacts, only the email address is added. The rest of the information (name, phone number, and so on) is completed from the directory when the contact displays in Google Contacts. Following a sync, you only see the contact's email address in Outlook. You won’t see the name and phone number.
  • Contact follow-up flags—You can flag a contact for follow-up in Outlook so it appears in your To-Do list. However, contact flags don't sync and aren't available in G Suite.
  • Categories—You won’t see Outlook categories in Google Contacts.
  • Rich formatting in descriptions—Links, bolding, and other rich content added in Outlook to a contact's Notes field appear as plain text in G Suite.
  • Contact notes larger than 16 KB—Notes that are larger than 16 KB in an Outlook contact are currently truncated in the G Suite interface. The full note, however, remains available in Outlook.

Ready to install GSSMO?

See Get started with G Suite for Outlook.

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