As a Google Workspace administrator, you can use the Google Voice audit log to track the Voice activity in your organization. For example, you can review the details of texts and calls, including the cost and duration.
Open the Voice audit log
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Sign in to your Google Admin console.
Sign in using your administrator account (does not end in @gmail.com).
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From the Admin console Home page, go to Reports.
- On the left, under Audit log, click Voice.
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(Optional) To customize what data you see, on the right, click Manage columns
. Select the columns that you want to see or hide
click Save.
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(Optional) Review ways to filter and export log data and create alerts.
Data you can view
The Voice audit log provides the following information:
| Data type | Description |
|---|---|
| Event name | Action that was logged, such as sending a text or assigning a phone number |
| Event description | Details of the event. For example, calls from a Voice number and their cost and duration |
| Date | Date and time the event occurred (displayed in your browser's default time zone) |
| User | Name of the user who did the action |
| Destination | Phone number that received a call or text |
| Source | Phone number that placed a call or sent text |
| Duration | Length of time the call lasted |
| Group message | Shows whether the text was sent to a group or an individual |
| Cost | Cost, if any, of the call or text |
Event names
At Add a filter, select an Event name to filter data for that event. The audit report shows log entries for each time the particular event occurred during the time range that you set. Most event names are self-explanatory. Here are descriptions of some events that you might need more information for:
| Event name | Description |
|---|---|
| Auto Attendant couldn't route to voicemail recipient |
Couldn't record a voicemail because none of the specified recipients can get voicemails. Possible reasons include:
Voice generates this event for every call when a voicemail isn't made because the list is empty |
| Auto attendant deleted | Details of each time an admin deleted an auto attendant |
| Auto attendant failed to transfer to a user |
Couldn't transfer a call because the specified person can't receive calls. Possible reasons include:
Go to the auto attendant's Transfer the caller section, and add a different person to the Target user's email address field. |
| Auto attendant published | Details of each time an admin changes an auto attendant |
| Auto attendant received a voicemail | Details of each time a caller leaves a voicemail |
| Auto attendant missing voicemail recipient | Couldn't record a voicemail because the recipient list is empty. All the specified user accounts were deleted or suspended. Voice generates this event for every call when a voicemail isn't made because the list is empty.
Go to the auto attendant's Send to Voicemail section and add different people to the Voicemail recipients field. |
| Auto attendant voicemail failed to deliver |
Couldn't deliver voicemail email to a specified recipient. Possible reasons include:
|
| Auto attendant voicemail failed to forward | Voicemail email couldn't be forwarded to a super admin. If a voicemail email can't be delivered to a specified recipient, it's forwarded to super admins so it's not lost. |
When and how long is data available?
Go to Data retention and lag times.
