Voice audit log

Understand users voice activity
If you have Drive Enterprise edition, upgrade to G Suite Enterprise to get this service.

You can use the Google Voice audit log to track the Voice activity in your organization. For example, you can review the details of texts and calls, including the cost and duration.

Step 1: Open your Voice audit log

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Reports.

    To see Reports, you might have to click More controls at the bottom.

  3. On the left, under Audit, click Voice.
  4. (Optional) Next to the columns, click Manage columns Manage columns and select the columns that you want to see or hide.

Step 2: Understand Voice audit log data

Data you can view
Data type Description
Event Name Action that was logged, such as sending a text or assigning a phone number.
Event Description Details of the event. For example, calls from a Voice number and their cost and duration.
Date Date and time the event occurred (displayed in your browser's default time zone).
User Name of the user who did the action.
Destination Phone number that received a call or text.
Source Phone number that placed a call or sent text.
Duration Length of time the call lasted.
Group Message Shows whether the text was sent to a group or an individual.
Cost Cost, if any, of the call or text.
Event Name descriptions

Each event shows the name of the related auto attendant.

Data type Description
Added phone line to desk phone Phone number added to a specific desk phone.
Address updated Details of the updated address associated with a user’s voice number.
Auto attendant call received Details of each time an auto attendant received a call.
Auto attendant call transferred Details of each time an auto attendant transferred a call to another phone number.
Auto Attendant couldn't route to voicemail recipient

Couldn't record a voicemail because none of the specified recipients can get voicemails. Possible reasons include:

  • Recipients accounts were deleted or suspended. Replace the users in the recipient list. Go to the auto attendant's Send to Voicemail section, and add different people to the Voicemail recipients field.
  • Recipients are over their email limit. If a user gets too many voicemails per hour, email delivery stops.

Voice generates this event for every call when a voicemail isn't made because the list is empty.
Auto attendant deleted Details of each time an admin deleted an auto attendant.
Auto attendant failed to transfer to a user

Couldn't transfer a call because the specified person can't receive calls. Possible reasons include:

  • User's Voice license was removed.
  • User's account was deleted or suspended.

Go to the auto attendant's Transfer the caller section, and add a different person to the Target user's email address field.
Auto attendant missing voicemail recipient Couldn't record a voicemail because the recipient list is empty. All the specified user accounts were deleted or suspended. Voice generates this event for every call when a voicemail isn't made because the list is empty.

Go to the auto attendant's Send to Voicemail section, and add different people to the Voicemail recipients field.
Auto attendant published Details of each time an admin changes an auto attendant.
Auto attendant received a voicemail Details of each time a caller leaves a voicemail.
Auto attendant voicemail failed to deliver

Couldn't deliver voicemail email to a specified recipient. Possible reasons include:

  • Recipient's account was deleted or suspended. Replace the user in the recipient list.
  • Recipient is over their email limit. If a user gets too many voicemails per hour, email delivery stops.
  • Recipient's email inbox is full. User needs to free up their inbox space.
Auto attendant voicemail failed to forward Voicemail email couldn't be forwarded to a super admin. If a voicemail email can't be delivered to a specified recipient, it's forwarded to the super admins so it's not lost.
Call placed Details of each call made.
Call received Details of each call received.
Desk phone assigned Details of a desk phone and the user assigned to it.
Desk phone deprovisioned Details of a desk phone removed from Voice.
Desk phone provisioned Details of a desk phone added to Voice.
Desk phone unassigned Details of a desk phone and the user unassigned from it.
Meet call placed Details of outgoing call made from Google Meet.
Phone number provisioned Details of a phone number added for a user.
Phone number provisioned for auto attendant Details of the phone number added for an auto attendant.
Phone number unassigned Details of a phone number unassigned from a user.
Phone number unassigned for auto attendant Details of the phone number unassigned from an auto attendant.
Removed phone line from desk phone Details of the phone line removed from a desk phone.
Text message received Details of a text received by a user.
Text message sent Details of a text sent by a user.

Step 3: Customize and export your audit log data

Filter the audit log data by user or activity

You can narrow your audit log to show specific events or users. For example, find all log events for when a particular user created a conversation.

  1. Open your Voice audit log as shown above.
  2. Click Add a filter.
  3. Select and enter the criteria for your filter and if needed, click Apply.
  4. (Optional) To filter by organizational unit, at the top right, click Organization filter, select the organizational unit, and click Apply.
  5. (Optional) To specify a date range to search, click Date range and select a period from the list or enter a start and end date and time. If needed, click Apply.

Filter by organizational unit

You can filter by organizational unit to compare statistics between child organizations in a domain.

  1. Open your report as shown above.
  2. At the top, click Organization filter.
  3. Select an organizational unit and click Apply.

Filter by date

  1. Open your report as shown above.
  2. At the top, click Date range.
  3. Select a period from the list or enter a start and end date and time.
  4. If needed, click Apply.

You can only filter the current organizational unit hierarchy, even when searching for older data. Data before December 20, 2018 will not appear in the filtered results.

Export your audit log data

You can export your audit log data to Google Sheets or download it to a CSV file.

  1. Open your audit log as shown above.
  2. (Optional) To change the data to include in your export, click Manage columns Manage columns, select or remove the columns that you want to export, and click Save.
  3. Click Download Download.
  4. Under Select columns, click Currently selected columns or All columns.
  5. Under Select format, click Google Sheets or comma-separated values (CSV).
  6. Click Download.

You can export a maximum of 100,000 rows to Sheets or CSV.

Export your audit log to BigQuery

Only available with Voice Premier

To export logs and use reports to BigQuery, learn to Set up BigQuery logs in the Admin console.

How old is the data I'm seeing?

For details on exactly when data becomes available and how long it's retained, see Data retention and lag times.

Step 4: Set up email alerts

Track user activities by setting up email alerts.

  1. Open your Voice audit log as shown above.
  2. Click Add a filter.
  3. Enter or select the criteria for your filter and click Create Alert.
  4. Enter a name for the alert.
  5. (Optional) To send the alert to all super administrators, under Recipients, click Turn on Turn on.
  6. Enter the email addresses of alert recipients.
  7. Click Create.

To edit your custom alerts, see Administrator email alerts.

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