Voice log events

Review user activity in Google Voice

To review Voice log events, you must have a Google Voice subscription.

As your organization's administrator, you can run searches and take action on Voice log events. For example, you can review Voice activity in your organization. You can also review:

The details of texts and calls, including the cost and duration.
The exact call times and charges for Google Meet Global Dialing.

Run a search for log events

Your ability to run a search depends on your Google edition, your administrative privileges, and the data source. You can run a search on all users, regardless of their Google Workspace edition.

Audit and investigation tool

To run a search for log events, first choose a data source. Then, choose one or more filters for your search.

Sign in with an administrator account to the Google Admin console.
If you aren’t using an administrator account, you can’t access the Admin console.
Go to Menu Reporting > Audit and investigation > Voice log events.
Requires having the Reports administrator privilege.
Click Add a filterselect an attribute.
In the pop-up window, select an operatorselect a valueclick Apply.
- (Optional) To create multiple filters for your search, repeat this step.
- (Optional) To add a search operator, above Add a filter, select AND or OR.
Click Search.
Note: Using the Filter tab, you can include simple parameter and value pairs to filter the search results. You can also use the Condition builder tab, where the filters are represented as conditions with AND/OR operators.

Security investigation tool

Supported editions for this feature: Frontline Standard and Frontline Plus; Enterprise Standard and Enterprise Plus; Education Standard and Education Plus; Enterprise Essentials Plus; Cloud Identity Premium. Compare your edition

To run a search in the security investigation tool, first choose a data source. Then, choose one or more conditions for your search. For each condition, choose an attribute, an operator, and a value.

Sign in with an administrator account to the Google Admin console.
If you aren’t using an administrator account, you can’t access the Admin console.
Go to Menu Security > Security center > Investigation tool.
Requires having the Security center administrator privilege.
Click Data source and select Chrome Sync log events.
Click Add Condition.
Tip: You can include one or more conditions in your search or customize your search with nested queries. For details, go to Customize your search with nested queries.
Click Attributeselect an option.
For a complete list of attributes, go to the Attribute descriptions section.
Select an operator.
Enter a value or select a value from the list.
(Optional) To add more search conditions, repeat steps 4–7.
Click Search.
You can review the search results from the investigation tool in a table at the bottom of the page.
(Optional) To save your investigation, click Save enter a title and descriptionclick Save.

Notes

In the Condition builder tab, filters are represented as conditions with AND/OR operators. You can also use the Filter tab to include simple parameter and value pairs to filter the search results.
If you give a user a new name, you will not see query results with the user's old name. For example, if you rename OldName@example.com to NewName@example.com, you will not see results for events related to OldName@example.com.

Attribute descriptions

For this data source, you can use the following attributes when searching log event data:

Attribute	Description
Actor	Email address of the user who performed the action
Actor group name	The group name of the actor. For more information, go to Filtering results by Google Group. To add a group to your filtering groups allowlist: Select Actor group name. Click Filtering groups. The Filtering groups page appears. Click Add Groups. Search for a group by entering the first few characters of its name or email address. When you see the group you want, select it. (Optional) To add another group, search for and select the group. When you finish selecting groups, click Add. (Optional) To remove a group, click Remove group . Click Save.
Actor organizational unit	Organizational unit of the actor
Call destination	Phone number that received a call or text
Call source	Phone number that placed a call or sent text
Cost	Cost, if any, of the call or text
Date	Date and time the event occurred (displayed in your browser's default time zone)
Desk phone device ID	The ID of the desk phone device
Desk phone model	The model of the desk phone
Duration	Length of time the call lasted
Event	The logged event action, such as Call Placed, Call Transferred, or Number Assigned
Google Meet meeting code*	A unique code generated for a meeting
Is group conversation*	Shows whether the text was sent to a group or an individual
New address	New address of the user in case it is updated
Phone number*	The new or updated phone number provisioned to a user
Service ID*	ID of a PBX Service or auto attendant or ring group
Service name*	Name of a PBX Service or auto attendant or ring group
Target*	User to whom a number has been assigned or the user whose address is updated
Voicemail recipient*	Email address of the auto attendant or ring group that receives the voicemail
Network statistics	Network statistics like latency and jitter. For details, see Troubleshoot Google Voice call quality.

* You cannot create reporting rules with these filters. Learn more about reporting rules versus activity rules.

Auto Attendant troubleshooting

To see Auto Attendant log data, choose the Event attribute (as described in the table earlier) and then choose one of the following values.

Event value	Description
Auto Attendant Deleted	Details of each time an admin deleted an auto attendant.
Auto Attendant Published	Details of each time an admin changes an auto attendant.
Missing Voicemail Recipient (Auto Attendant)	Couldn't record a voicemail because none of the specified recipients can get voicemails. Possible reasons include: Recipients accounts were deleted or suspended. Replace the users in the recipient list. Go to the auto attendant's Send to voicemail section and add different people to the Voicemail recipients field. Recipients are over their email limit. If a user gets too many voicemails per hour, email delivery stops. Voice generates this event for every call when a voicemail isn't made because the list is empty
Transfer to User Failed (Auto Attendant)	Couldn't transfer a call because the specified person can't receive calls. Possible reasons include: User's Voice license was removed User's account was deleted or suspended Go to the auto attendant's Transfer the caller section, and add a different person to the Target user's email address field.
Voicemail Delivery Failed (Auto Attendant)	Couldn't deliver voicemail email to a specified recipient. Possible reasons include: Recipient's account was deleted or suspended. Replace the user in the recipient list. Recipient is over their email limit. If a user gets too many voicemails per hour, email delivery stops. Recipient's email inbox is full. User needs to free up their inbox space.
Voicemail Forward Failed (Auto Attendant)	Voicemail email couldn't be forwarded to a super admin. If a voicemail email can't be delivered to a specified recipient, it's forwarded to super admins so it's not lost.
Voicemail Received (Auto Attendant)	Details of each time a caller leaves a voicemail.

Note: If you gave a user a new name, you will not see query results with the user's old name. For example, if you rename OldName@example.com to NewName@example.com, you will not see results for events related to OldName@example.com.

Manage log event data

Manage search results column data

You can control which data columns appear in your search results.

At the top-right of the search results table, click Manage columns .
(Optional) To remove current columns, click Remove .
(Optional) To add columns, next to Add new column, click the Down arrow and select the data column.
Repeat as needed.
(Optional) To change the order of the columns, drag the data column names.
Click Save.

Export search result data

You can export search results to Sheets or to a CSV file.

At the top of the search results table, click Export all.
Enter a name click Export.
The export displays below the search results table under Export action results.
To view the data, click the name of your export.
The export opens in Sheets.

Export limits vary:

The total results of the export are limited to 100,000 rows.
Supported editions for this feature: Frontline Standard and Frontline Plus; Enterprise Standard and Enterprise Plus; Education Standard and Education Plus; Enterprise Essentials Plus; Cloud Identity Premium. Compare your edition
If you have the security investigation tool, the total results of the export are limited to 30 million rows.

For more information, go to Export search results.

When and how long is data available?

Go to Data retention and lag times.

Take action based on search results

Create activity rules & set up alerts

You can set up alerts based on log event data using reporting rules. For instructions, go to Create and manage reporting rules.
Supported editions for this feature: Frontline Standard and Frontline Plus; Enterprise Standard and Enterprise Plus; Education Standard and Education Plus; Enterprise Essentials Plus; Cloud Identity Premium. Compare your edition
To help prevent, detect, and remediate security issues efficiently, you can automate actions in the security investigation tool and set up alerts by creating activity rules. To set up a rule, set up conditions for the rule, and then specify the actions to perform when the conditions are met. For more details, go to Create and manage activity rules.

Take action based on search results

After you run a search in the security investigation tool, you can act on your search results. For example, you can run a search based on Gmail log events, and then use the tool to delete specific messages, send messages to quarantine, or send messages to users' inboxes. For more details, go to Take action based on search results.

Manage your investigations

View your list of investigations

To view a list of the investigations that you own and that were shared with you, click View investigations . The investigation list includes the names, descriptions, and owners of the investigations, and the date last modified.

From this list, you can take action on any investigations that you own, for example, to delete an investigation. Check the box for an investigation and then click Actions.

Note: You can view your saved investigations under Quick access, directly above your list of investigations.

Configure settings for your investigations

As a super administrator, click Settings to:

Change the time zone for your investigations. The time zone applies to search conditions and results.
Turn on or off Require reviewer. For more details, go to Require reviewers for bulk actions.
Turn on or off View content. This setting allows admins with the appropriate privileges to view content.
Turn on or off Enable action justification.

For more details, go to Configure settings for your investigations.

To save your search criteria or share it with others, you can create and save an investigation, and then share, duplicate, or delete it.

For details, go to Save, share, delete, and duplicate investigations.

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Voice log events

Run a search for log events

Attribute descriptions

Auto Attendant troubleshooting

Manage log event data

Take action based on search results

Manage your investigations

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