Voice log events

Audit and investigation page: Review user activity in Google Voice
The audit log page has been replaced with a new audit and investigation page. For information about this change, go to Improved audit and investigation experience: What's new in Google Workspace

As a Google Workspace administrator, you can use the audit and investigation page to run searches related to Voice log events. There you can review Voice activity in your organization. For example, you can review the details of texts and calls, including the cost and duration.

You can also review exact call times and charges for Google Meet Global Dialing.

For a full list of services and activities that you can investigate, such as Google Drive or user activity, read through the data sources for the audit and investigation page.

Open the audit and investigation page

Access Voice log event data

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. In the Admin console, go to Menu ""and then"" Reportingand thenAudit and investigationand thenVoice log events.

Filter the data

  1. Open the log events as described above in Access Voice log event data.
  2. Click Add a filter, and then select an attribute.
  3. In the pop-up window, select an operatorand thenselect a valueand thenclick Apply.
  4. (Optional) To create multiple filters for your search:
    1. Click Add a filter and repeat step 3.
    2. (Optional) To add a search operator, above Add a filter, select AND or OR.
  5. Click Search.

Note: Using the Filter tab, you can include simple parameter and value pairs to filter the search results. You can also use the Condition builder tab, where the filters are represented as conditions with AND/OR operators.

Attribute descriptions

For this data source, you can use the following attributes when searching log event data:

Attribute Description
Actor Email address of the user who performed the action
Actor group name

Group name of the actor. For more information, see Filtering results by Google Group.

To add a group to your filtering groups allowlist:

  1. Select Actor group name.
  2. Click Filtering groups.
    The Filtering groups page displays.
  3. Click Add Groups.
  4. Search for a group by entering the first few characters of its name or email address. When you see the group you want, select it.
  5. (Optional) To add another group, search for and select the group.
  6. When you finish selecting groups, click Add.
  7. (Optional) To remove a group, click Remove group "".
  8. Click Save.
Actor organizational unit Organizational unit of the actor
Call destination Phone number that received a call or text
Call source Phone number that placed a call or sent text
Cost Cost, if any, of the call or text
Date Date and time the event occurred (displayed in your browser's default time zone)
Desk phone device ID The ID of the desk phone device
Desk phone model The model of the desk phone
Duration Length of time the call lasted
Event The logged event action, such as Call Placed, Call Transferred, or Number Assigned
Google Meet meeting code A unique code generated for a meeting
Is group conversation Shows whether the text was sent to a group or an individual
New address New address of the user in case it is updated
Phone number The new or updated phone number provisioned to a user
Service ID ID of a PBX Service or auto attendant or ring group
Service name Name of a PBX Service or auto attendant or ring group
Target User to whom a number has been assigned or the user whose address is updated
Voicemail recipient Email address of the auto attendant or ring group that receives the voicemail
Network statistics Network statistics like latency and jitter. For details, see Troubleshoot Google Voice call quality.

Auto Attendant troubleshooting

Here are examples on how you can use Voice log event data to troubleshoot. To see Auto Attendant log data, click Add a filterand thenEventand thenselect one of these values:

Event value Description
Auto Attendant Deleted Details of each time an admin deleted an auto attendant
Auto Attendant Published Details of each time an admin changes an auto attendant

Missing Voicemail Recipient (Auto Attendant)

Couldn't record a voicemail because none of the specified recipients can get voicemails. Possible reasons include:

  • Recipients accounts were deleted or suspended. Replace the users in the recipient list. Go to the auto attendant's Send to Voicemail section and add different people to the Voicemail recipients field.
  • Recipients are over their email limit. If a user gets too many voicemails per hour, email delivery stops.

Voice generates this event for every call when a voicemail isn't made because the list is empty

Transfer to User Failed (Auto Attendant)

Couldn't transfer a call because the specified person can't receive calls. Possible reasons include:

  • User's Voice license was removed
  • User's account was deleted or suspended

Go to the auto attendant's Transfer the caller section, and add a different person to the Target user's email address field.

Voicemail Delivery Failed (Auto Attendant)

Couldn't deliver voicemail email to a specified recipient. Possible reasons include:

  • Recipient's account was deleted or suspended. Replace the user in the recipient list.
  • Recipient is over their email limit. If a user gets too many voicemails per hour, email delivery stops.
  • Recipient's email inbox is full. User needs to free up their inbox space.

Voicemail Forward Failed (Auto Attendant)

Voicemail email couldn't be forwarded to a super admin. If a voicemail email can't be delivered to a specified recipient, it's forwarded to super admins so it's not lost.

Voicemail Received (Auto Attendant)

Details of each time a caller leaves a voicemail

Manage log event data

Manage search results column data

You can control which data columns appear in your search results.

  1. At the top-right of the search results table, click Manage columns "".
  2. (Optional) To remove current columns, click Remove "".
  3. (Optional) To add columns, next to Add new column, click the Down arrow "" and select the data column.
    Repeat as needed.
  4. (Optional) To change the order of the columns, drag the data column names.
  5. Click Save.

Export search result data

  1. At the top of the search results table, click Export all.
  2. Enter a name and then click Export.
    The export displays below the search results table under Export action results.
  3. To view the data, click the name of your export.
    The export opens in Google Sheets.

Create reporting rules

Go to Create and manage reporting rules.

When and how long is data available?

Go to Data retention and lag times.

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