Voice audit log

Review user activity in Google Voice

You can use the Google Voice audit log to track the Voice activity in your organization. For example, you can review the details of texts and calls, including the cost and duration.

Open the Voice audit log

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Reports.
  3. On the left, under Audit, click Voice.
  4. (Optional) To customize what you review, on the right, click Manage columns "", select the columns that you want to see or hide, and click Save.

Data you can view

Data type Description
Event Name Action that was logged, such as sending a text or assigning a phone number.
Event Description Details of the event. For example, calls from a Voice number and their cost and duration.
Date Date and time the event occurred (displayed in your browser's default time zone).
User Name of the user who did the action.
Destination Phone number that received a call or text.
Source Phone number that placed a call or sent text.
Duration Length of time the call lasted.
Group Message Shows whether the text was sent to a group or an individual.
Cost Cost, if any, of the call or text.

Event names

At Add a filter, select an Event name to filter data for that event. The audit report shows log entries for each time the particular event occurred during the time range that you set. Most event names are self-explanatory. Here are descriptions of some events that you might need more information for:

Data type Description
Auto Attendant couldn't route to voicemail recipient

Couldn't record a voicemail because none of the specified recipients can get voicemails. Possible reasons include:

  • Recipients accounts were deleted or suspended. Replace the users in the recipient list. Go to the autoattendant's Send to Voicemail section and add different people to the Voicemail recipients field.
  • Recipients are over their email limit. If a user gets too many voicemails per hour, email delivery stops.

Voice generates this event for every call when a voicemail isn't made because the list is empty.

Auto attendant deleted Details of each time an admin deleted an autoattendant.
Auto attendant failed to transfer to a user

Couldn't transfer a call because the specified person can't receive calls. Possible reasons include:

  • User's Voice license was removed.
  • User's account was deleted or suspended.

Go to the autoattendant's Transfer the caller section, and add a different person to the Target user's email address field.

Auto attendant missing voicemail recipient Couldn't record a voicemail because the recipient list is empty. All the specified user accounts were deleted or suspended. Voice generates this event for every call when a voicemail isn't made because the list is empty.

Go to the autoattendant's Send to Voicemail section and add different people to the Voicemail recipients field.

Auto attendant published Details of each time an admin changes an autoattendant.
Auto attendant received a voicemail Details of each time a caller leaves a voicemail.
Auto attendant voicemail failed to deliver

Couldn't deliver voicemail email to a specified recipient. Possible reasons include:

  • Recipient's account was deleted or suspended. Replace the user in the recipient list.
  • Recipient is over their email limit. If a user gets too many voicemails per hour, email delivery stops.
  • Recipient's email inbox is full. User needs to free up their inbox space.
Auto attendant voicemail failed to forward Voicemail email couldn't be forwarded to a super admin. If a voicemail email can't be delivered to a specified recipient, it's forwarded to super admins so it's not lost.

When and how long is data available?

Go to Data retention and lag times.

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