As a Google Workspace administrator, you can use the audit and investigation page to run searches related to Voice log events. There you can review Voice activity in your organization. For example, you can review the details of texts and calls, including the cost and duration.
You can also review exact call times and charges for Google Meet Global Dialing.
For a full list of services and activities that you can investigate, such as Google Drive or user activity, read through the data sources for the audit and investigation page.
Open the audit and investigation page
In the Admin console, go to Menu ReportingAudit and investigationVoice log events.
Filter the data
- Open the log events as described above in Access Voice log event data.
- Click Add a filter, and then select an attribute.
- In the pop-up window, select an operatorselect a valueclick Apply.
(Optional) To create multiple filters for your search:
- Click Add a filter and repeat step 3.
- (Optional) To add a search operator, above Add a filter, select AND or OR.
- Click Search.
Note: Using the Filter tab, you can include simple parameter and value pairs to filter the search results. You can also use the Condition builder tab, where the filters are represented as conditions with AND/OR operators.
For this data source, you can use the following attributes when searching log event data:
|Actor||Email address of the user who performed the action|
|Actor group name||
Group name of the actor. For more information, see Filtering results by Google Group.
To add a group to your filtering groups allowlist:
|Actor organizational unit||Organizational unit of the actor|
|Call destination||Phone number that received a call or text|
|Call source||Phone number that placed a call or sent text|
|Cost||Cost, if any, of the call or text|
|Date||Date and time the event occurred (displayed in your browser's default time zone)|
|Desk phone device ID||The ID of the desk phone device|
|Desk phone model||The model of the desk phone|
|Duration||Length of time the call lasted|
|Event||The logged event action, such as Call Placed, Call Transferred, or Number Assigned|
|Google Meet meeting code||A unique code generated for a meeting|
|Is group conversation||Shows whether the text was sent to a group or an individual|
|New address||New address of the user in case it is updated|
|Phone number||The new or updated phone number provisioned to a user|
|Service ID||ID of a PBX Service or auto attendant or ring group|
|Service name||Name of a PBX Service or auto attendant or ring group|
|Target||User to whom a number has been assigned or the user whose address is updated|
|Voicemail recipient||Email address of the auto attendant or ring group that receives the voicemail|
|Network statistics||Network statistics like latency and jitter. For details, see Troubleshoot Google Voice call quality.|
Auto Attendant troubleshooting
Here are examples on how you can use Voice log event data to troubleshoot. To see Auto Attendant log data, click Add a filterEventselect one of these values:
|Auto Attendant Deleted||Details of each time an admin deleted an auto attendant|
|Auto Attendant Published||Details of each time an admin changes an auto attendant|
Missing Voicemail Recipient (Auto Attendant)
Couldn't record a voicemail because none of the specified recipients can get voicemails. Possible reasons include:
Voice generates this event for every call when a voicemail isn't made because the list is empty
Transfer to User Failed (Auto Attendant)
Couldn't transfer a call because the specified person can't receive calls. Possible reasons include:
Go to the auto attendant's Transfer the caller section, and add a different person to the Target user's email address field.
Voicemail Delivery Failed (Auto Attendant)
Couldn't deliver voicemail email to a specified recipient. Possible reasons include:
Voicemail Forward Failed (Auto Attendant)
|Voicemail email couldn't be forwarded to a super admin. If a voicemail email can't be delivered to a specified recipient, it's forwarded to super admins so it's not lost.|
Voicemail Received (Auto Attendant)
|Details of each time a caller leaves a voicemail|
Manage log event data
Manage search results column data
You can control which data columns appear in your search results.
- At the top-right of the search results table, click Manage columns .
- (Optional) To remove current columns, click Remove .
- (Optional) To add columns, next to Add new column, click the Down arrow and select the data column.
Repeat as needed.
- (Optional) To change the order of the columns, drag the data column names.
- Click Save.
Export search result data
- At the top of the search results table, click Export all.
- Enter a name click Export.
The export displays below the search results table under Export action results.
- To view the data, click the name of your export.
The export opens in Google Sheets.
Create reporting rules
When and how long is data available?
Go to Data retention and lag times.