Control external Chat and spaces chat options

This article is intended for Google Workspace administrators. If you're looking for user help, visit Get started with Google Chat.

Supported editions for this feature: Business Standard and Business Plus; Enterprise Standard and Enterprise Plus; Education Fundamentals, Education Standard, Teaching and Learning Upgrade, and Education Plus; Enterprise Essentials Plus; Nonprofits; G Suite Business. Compare your edition

You can control how users chat with people outside of your organization. If you allow your users to chat externally, you can also allow them to create and join spaces with people outside your organization.

Set up external chat

Before you begin: Learn more about chatting with external users.

Set up external chat

1. Sign in to your Google Admin console.

   Sign in using an account with super administrator privileges (does not end in @gmail.com).

2. In the Admin console, go to Menu  AppsGoogle WorkspaceGoogle Chat.
3. Click External Chat Settings.
4. To apply the setting to everyone, leave the top organizational unit selected. Otherwise, select a child organizational unit.
5. For Allow users to send messages outside your organization, select On or Off:
   • On—Allow users in your organization to send and receive messages from outside your organization.
     (Optional) To restrict participants to trusted domains, check the Only allow this for allowlisted domains box.
   • Off—Don't allow users to send messages outside of your organization.
6. Click Save. If you configured a child organizational unit, you might be able to Inherit or Override a parent organizational unit's settings.

Turn external spaces on or off

Supported editions for this feature: Business Standard and Business Plus; ; Education Fundamentals, Education Standard, Teaching and Learning Upgrade, and Education Plus; G Suite Business; Essentials.  Compare your edition

You can also control whether users can create or join spaces within your organization that include external people outside of your organization. Users with this setting turned off or who have editions that don't support external spaces can't create these spaces, but they can join existing spaces with external people.

Before you begin: The External spaces setting applies only if Chat externally is enabled (described in the section above). If it’s not, your users can’t create or join external spaces inside or outside of your organization—even if External spaces is On.

Turn external spaces on or off

1. Sign in to your Google Admin console.

   Sign in using an account with super administrator privileges (does not end in @gmail.com).

2. In the Admin console, go to Menu  AppsGoogle WorkspaceGoogle Chat.
3. Click External spaces.
   This setting applies to your entire organization.
4. For Allow users to create & join spaces with people outside their organization, select On or Off:
   • On—Allow users in your organization to create and join external spaces within your organization.
     (Optional) To restrict external participants to trusted domains, check the Only allow users to add people from allowlisted domains box. If you've checked the allowlisted domains box for Chat externally (described in the previous section), you should also check this box for spaces. Otherwise, your users won't be able to create any external spaces. 
   • Off—Prevent users from creating or joining spaces within your organization that include external people. Users can still join external spaces created outside your organization if Chat externally (described in the previous section) is turned on.  
5. Click Save.