How Google Voice billing works

Google Voice is billed through the Google Admin console. Your invoice shows monthly charges that you accrued. If you buy Google Voice from an authorized Google partner, you're billed and invoiced by them.

How numbers are charged

You can assign Google Voice users either a new or ported number. Your monthly charges include quotas for both new and ported numbers, each equal to your number of assigned Google Voice licenses. Based on your number of licenses and G Suite edition, we also include extra numbers for features, such as auto attendants. Numbers assigned beyond each quota will incur a monthly fee on a prorated basis.

Google won't charge for numbers over your quota until at least March 2020. If you have unassigned numbers you don't want, you'll be able to release those numbers before the date you start to incur a monthly fee.

Note: All users who need a Google Voice number need a Voice license. If you set up automatic licensing, all users in your organization get a Voice license and will incur monthly charges.

View how many numbers you're using

You can review how many Google Voice numbers your organization is using, both included numbers and numbers that incur a monthly fee.

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenG Suiteand thenGoogle Voiceand thenService Management.
  3. Click Numbers.
  4. At the top of the page, click the Show details link.

Voice subscriptions

There are 3 Google Voice subscription options. One of these subscriptions is reflected on your invoice.

Google Voice Starter

The Google Voice Starter subscription is for small businesses and supports up to 10 users/licenses. The rate is USD 10 per license, per month. For example, if you have 6 users, you’ll be charged USD 60 each month.

Google Voice Standard

The Google Voice Standard subscription can support an unlimited number of users/licenses. The rate is USD 20 per license, per month. For example, if you have 25 users, you’ll be charged USD 500 each month.

Google Voice Premier

The Google Voice Premier subscription is for businesses with international offices and supports an unlimited number of licenses. The rate is USD 30 per license, per month. For example, if you have 150 users, you’ll be charged USD 4,500 each month.

View your transactions and invoice

To view your Google Voice account details and invoices:

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Billing.
  3. Next to your Google Voice subscription, click Actions and then Access billing account.

    You can see your current balance at the top of the Payments page.

  4. Under Transactions, click View transactions and documents to see details about charges and payments.
  5. (Optional) To get a copy of an invoice, click Print Print or Download Download.

Understand your transactions and invoice

Your Google Voice transactions and invoices are listed in the Billing section of the Admin console. The types of transactions listed help you understand your charges. Your invoice shows the monthly charges that you accrued. You may see more rates and fees, such as extra numbers and call charges. Your invoice might show charges for:

  • Your Google Voice subscription (Starter, Standard, or Premier)
  • Extra Google Voice numbers bought in addition to those included with your subscription
  • Ported phone numbers in excess of the ported phone number that is included with each Google Voice license you buy
  • Additional calling minutes and calls to paid destinations
  • Taxes and regulatory fees, depending on your location
  • Prorated plan fees for a partial month if you sign up in the middle of a contract period.

If your subscription has multiple locations, for example, a location in Germany and in the U.S., you'll get a single bill with the fees, taxes, and regulatory fees associated with all locations itemized on your invoice.

International taxes & fees are shown on a sample Google Voice invoice.

Pay your invoice

When you sign up for Google Voice, you also complete Billing setup. Failure to complete Billing setup can lead to inactivation of your account. After you’ve set up a payment method, Google processes your Google Voice payment automatically on the billing date. However, you can make manual payments or pay early.

Billing currencies

Google Voice accepts payments in CAD, GBP, EUR, and USD. However, your payments are calculated in U.S. dollars. So depending on the exchange rate, your payment might vary from month to month, even if the number of users, phone numbers in use, and calls to paid destinations remain the same.

Manage your Google Voice charges

Removing a user from Google Voice

If you remove a user from your Google Voice subscription, you won’t be charged for that user in the next billing cycle. If the user’s Google Voice number isn’t reassigned to a new user, the phone number will be reserved for 60 days before being released.

Adding a user to Google Voice

You can add a user to your Google Voice subscription at any time. You’ll only be charged for the time the user was part of your plan. Your bill will reflect a prorated charge for the user if the user is added during a billing cycle.

Canceling Google Voice

You can cancel your Google Voice subscription at any time. If you cancel in the middle of your contract period, you’ll only be charged for the days you were subscribed.
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