How Voice billing works

You get your Google Voice bill in the Google Admin console. Your invoice shows monthly charges that you accrued. If you buy Voice from an authorized Google partner, the partner bills and invoices you.

When Voice billing starts

After you sign up for Voice, we charge your primary payment method at the beginning of the next month. If your service starts in May, for example, we charge you at the beginning of June. After that, the billing cycle continues automatically at the beginning of each month.

You're billed for the number of voice users your organization had per day during the previous month. A prorated payment can happen, for example, if you sign up in the middle of the month or add users during the billing cycle.

How your monthly Voice payment is calculated

Your total monthly charge for a Voice subscription depends on 3 factors:

1. Your Voice subscription

  Monthly payment Users
Google Voice Starter USD 10 per license. For example, if you have 6 users, you’re charged USD 60 each month. Supports up to 10 users or licenses for small businesses.
Google Voice Standard USD 20 per license. For example, if you have 25 users, you’re charged USD 500 each month. Supports an unlimited number of users or licenses for domestic businesses.
Google Voice Premier USD 30 per license. For example, if you have 150 users, you’re charged USD 4,500 each month. Supports an unlimited number of users or licenses for businesses with international offices.

For more details, go to Compare Voice subscriptions.

2. Your number of assigned Voice licenses

Every Voice user needs a license and a phone number. You're charged monthly for the number of Voice licenses you've assigned to users, based on the subscription rate above.

Your monthly charges also include quotas for new and ported numbers, equal to your number of assigned Voice licenses. For example, if you give Voice licenses to 50 users, you can assign each of those users one phone number that is either new or ported. Their numbers apply toward your quotas of 50 new numbers and 50 ported numbers. The remaining quota can be used for features such autoattendants and ring groups.

License example

Based on your number of licenses and G Suite edition, we also include extra numbers for features such as autoattendants and ring groups. Numbers beyond each quota that are assigned or available to assign will incur a monthly fee on a prorated basis.

Google does not currently charge for numbers over your quota, but plans to apply limits and charges in the future. Google will notify you when these changes will begin. If you have unassigned numbers, you can release those numbers before the date you start to incur a monthly fee.

Note: If you set up automatic licensing, users in your organization will automatically get a Voice license and incur monthly charges.

3. Your charges for paid calls

Your organization incurs charges when users make calls to paid destinations.

View the numbers in your organization

You can review the Voice numbers used in your organization. You can see numbers included in your subscription and numbers that incur a monthly fee.

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenG Suiteand thenGoogle Voiceand thenService management.
  3. At the left, click Numbers.
  4. At the top, click Show details.

View your transactions and invoice

To view your Voice account details and invoices:

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Billing.
  3. Next to your Google Voice subscription, click Actionsand thenAccess billing account.

    Your current balance displays at the top of the Payments page.

  4. Under Transactions, click View Transactions.
  5. (Optional) To get a copy of an invoice, click Print "" or Download "".

For more details, go to Check your billing account balance.

Understand your transactions and invoice

Your invoice shows the monthly charges that you accrued. Along with various transactions, you might see more rates* and fees. Your invoice might show charges for:

  • Your subscription
  • Additional Voice numbers bought
  • Ported phone numbers not included with the Voice licenses
  • Additional calling minutes and calls to paid destinations
  • Taxes and regulatory fees, depending on your location
  • Prorated plan fees for a partial month, if you sign up in the middle of a contract period

If your subscription has multiple locations, you get a single bill with the fees, taxes, and regulatory fees associated with all locations itemized on your invoice.

*Rates are subject to change.

International taxes & fees are shown on a sample Google Voice invoice.

E911 related charges

Important: In the U.S. and Canada, Google is required by regulation to collect and remit fees to support and finance local governments’ operation of emergency calling services (“E911”), even if Voice isn't used to call an emergency service.

Depending on your location, you might be charged a flat fee per number per month. Each number assigned to a user is subject to fees, even if the number was assigned only for a brief period of time.

Additional information might be available from your local telecommunications authority.

Pay your invoice

When you sign up for Voice, you also set up billing. If you don't finish the billing setup, your account can be deactivated. After you’ve set up a payment method, Google processes your Voice payment automatically on the billing date. However, you can make manual payments or pay early.

The exact payment methods you can use depend on the country you select when you set up your Google billing account. For example, direct debit is only available for Voice subscriptions in the U.S. Learn about payment options in my country.

Billing currencies

You can make payments in CAD, GBP, EUR, and USD. However, your payments are calculated in U.S. dollars. Depending on the exchange rate, your payment might vary each month. This is the case even if the number of users, phone numbers in use, and calls to paid destinations remain the same.

Manage your Voice charges

Remove a user

If you remove a user from your Voice subscription, you’re not charged for that user in the next billing cycle. Unless you reassign the user’s Voice number to a new user, Voice reserves your number for 60 days before releasing it.

Add a user

You can add a user to your Voice subscription at any time. You’re only charged for the time the user was part of your plan. Your bill reflects a prorated charge for the user if you added them during a billing cycle. For details, go to Assign Voice licenses to users.

Cancel your subscription

You can cancel your Voice subscription at any time. If you cancel in the middle of your contract period, you’re only charged for the days prior to your cancellation. For details, go to Cancel your Voice subscription.

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