Troubleshoot meeting quality
To use this feature, you must be signed in as a G Suite super admin or as an admin with the Admin quality dashboard access privilege.
Use the Meet quality tool to troubleshoot your organization’s Hangouts Meet video meetings in real time and identify the root cause of issues. For example, you can see an overview of meeting metrics, find and debug meetings, view network statistics (jitter, packet loss, and congestion), or view system (CPU) statistics.
Use the Meet quality tool
Open the Meet quality tool using one of the following methods:
- In the Google Admin console, go to Apps G Suite Google Hangouts and click Meet quality tool.
- Go to https://meet.google.com/tools/quality/admin.
- Go to meet.google.com and click View quality .
|Shows all of the meetings that were organized or joined by a user in your organization.|
|Shows the users in your organization that joined a meeting.|
Google meeting room hardware
|Shows the Google meeting room hardware that joined a meeting.|
Filter and sort
You can filter and sort the data to:
- Find a meeting.
- See data for one room over a period of time.
- See data for a specific location.
- Find problematic meetings or devices.
- Find meetings on a specific day.
- Find meetings where more than 50 participants joined.
To filter the data:
- Click Add a filter.
- From the list, select a filter.
- Set the filter values and click Apply.
- (Optional) To sort the filtered data, click a column header.
Depending on which view you select, the summary bar shows statistics for meetings, participants, or devices.
Meeting, participant, and device statistics
|Duration||Average meeting time.|
|Meetings||Total number of meetings.|
|Participant connections||Total number of participants.|
|Device connections||Total number of Google meeting room hardware devices that joined meetings.|
|Network congestion||Percentage of time that network constraints prevented a device from sending higher-quality video.|
|Packet loss||Percentage of packets lost on the network. This includes packets sent from a client to Google and received by the client from Google.|
|Jitter||Variation in latency on packets flowing between a client and Google.|
|Feedback score||User rating submitted at the end of a meeting.|
To review statistics about an event:
- On the left, click Meetings view .
- From the list, click a meeting.
Meeting Information View
Information about the meeting, such as the meeting code, duration, and organizer’s email.
If given or used, you can also see the average rating feedback from participants and information about recording and live streaming. Live stream views are counted anytime someone joins the meeting to watch. A single user can have multiple views.
Meeting Participants View
|List of meeting participants and, if given, the media-quality rating they submitted.|
Technical Statistics View
|Information on the network and system, audio and video, and any presentations (details below).|
Explanations of Meeting details key statistics
|Network Congestion||Percentage of time when network constraints prevented a Meet client from sending higher-quality video.|
|Round-trip time||Length of time for a packet to travel to Google and come back.|
|Jitter||Variation of the network latency for packets flowing between a client and Google.|
|CPU Load||Average CPU load on the user’s device.|
Shows if a participant joined from:
|Bitrate||Amount of audio or video information received or sent, in bits per second (bps).|
|Packet loss||Percentage of packets lost on the network, including packets sent and received between a client and Google.|
|Captured energy||Audio captured by the microphone.
|Played out energy||Audio volume received and sent to the audio card. This number doesn’t reflect the peripheral selection or muted speakers.
|Frame rate||Number of video frames per second sent or received by a client.|
You need to be a super administrator to give a user access to the Meet quality tool. You create a custom admin role with the Admin quality dashboard access privilege and then assign the role to the user.
Create a custom Admin role
From the Admin console Home page, go to Admin roles.
To see Admin roles, you might have to click More controls at the bottom.
- Click Create A New Role.
- Enter a role name and description and click Create.
- On the Privileges tab, go to Google Hangouts Settings and check the Admin quality dashboard access box.
- Click Save.
Assign the custom role to a user
- From the Admin console Home page, click Users.
- Click the user’s name to open their account page. If you can't find the user in the list, see Find a user account.
- Click Admin roles and privileges.
- Next to the role name you created, click Turn on .
- Click Save.