Track meeting quality and statistics

Meet quality tool

This feature requires having the Admin quality dashboard access privilege.

Use the Meet quality tool to troubleshoot your organization’s Google Meet video meetings in real time and identify the root cause of issues. For example, you can see an overview of meeting metrics, find and debug meetings, view network statistics (jitter, packet loss, and congestion), or view system (CPU) statistics.

Open the Meet quality tool

IT administrators

You must be signed in to an admin account with the appropriate privileges to access the Meet quality tool

Open the Meet quality tool

You can also access the tool from the Google Admin console, go to Appsand thenG Suiteand thenGoogle Meet and click Meet quality tool. If you are already logged in, you can also search for a meeting code, organizer or participant.

Filter information and grant access to the tool

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See information and filter data

Views

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Meetings view

Shows all of the meetings that were organized or joined by a user in your organization.

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Participants view 

Shows the users in your organization that joined a meeting.

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Google meeting room hardware 

Shows the Google meeting room hardware in your organization that joined a meeting.

 

 Filter and sort

You can filter and sort the data to:

  • Find a meeting.
  • See data for one room over a period of time.
  • See data for a specific location.
  • Find problematic meetings or devices.
  • Find meetings on a specific day.
  • Find meetings where more than 50 participants joined.

To filter the data:

  1. Click Add a filter.
  2. From the list, select a filter.
  3. Set the filter values and click Apply.
  4. (Optional) To sort the filtered data, click a column header.

 Summary bar

Depending on which view you select, the summary bar shows statistics for meetings, participants, or devices.

 Meeting, participant, and device statistics

Statistic Description
Duration Average meeting time.
Meetings Total number of meetings.
Participant connections Total number of connection endpoints.
Device connections Total number of Google meeting room hardware devices that joined meetings.
Network congestion Percentage of time that network constraints prevented a device from sending higher-quality video.
Packet loss Percentage of packets lost on the network. This includes packets sent from a client to Google and received by the client from Google. 
Jitter Variation in latency on packets flowing between a client and Google.
Feedback score User rating submitted at the end of a meeting.

 

Review meeting statistics and details

To review statistics about an event:

  1. On the left, click Meetings view "".
  2. From the list, click a meeting to view detailed meeting information including a timeline of events.

View Description

Meeting Information View 

Information about the meeting, such as the meeting code, duration, and organizer’s email.

If given or used, you can also see the average rating feedback from participants and information about recording and live streaming. Live stream views are counted anytime someone joins the meeting to watch. A single user can have multiple views.

Note: Screensharing endpoints through an interop gateway appear as a regular video stream.

Meeting Participants View 

List of meeting participants and, if given, the media-quality rating they submitted.

For large meetings, you can optionally narrow the results to help analyze and troubleshoot the meeting. Select the participant names or use the Search field to locate specific participants.

Note: Each telephone endpoint for the same phone number is listed as a separate participant.

Timeline View

Timeline that visualizes how the meeting developed over time. 

Six participants are shown by default and you can sort by name or join time. Hover your mouse over the icons to view more information.

Participants section shows:

  • When participants joined and the devices they used. 
  • Multiple devices are displayed if the participant joined with different devices during the meeting. For example, if they join the video call on a computer but use a mobile device for audio.
  • Mute "" and unmute "" actions

Activities section shows:

  • Screensharing beginning and end times
  • Recording beginning and ending times
  • Live streaming beginning and ending times
     

 

Technical Statistics View

Information on the network and system, audio and video, and any presentations (details below).

Explanations of Meeting details key statistics

Network Congestion Percentage of time when network constraints prevented a Meet client from sending higher-quality video.
Round-trip time Length of time for a packet to travel to Google and come back.
Jitter Variation of the network latency for packets flowing between a client and Google.
CPU Load Average CPU load on the user’s device.
Type

Shows if a participant joined from:

  • Meet hardware ""
  • Jamboard ""
  • Phone ""
  • Phone used for audio with a video stream ""
  • Computer ""
  • Android ""
  • iOS ""
  • Interop gateway ""
  • Unknown device ""
Bitrate Amount of audio or video information received or sent, in bits per second (bps).
Packet loss Percentage of packets lost on the network, including packets sent and received between a client and Google.
Captured energy Audio captured by the microphone.
  • None—The microphone isn’t capturing audio or cannot be detected.
  • Low—The microphone is capturing energy but it’s low, possibly due to the participant being quiet or far from the device or the microphone’s gain setting being too low.
  • Good—Microphone is in the acceptable volume range.
Played out energy Audio volume received and sent to the audio card. This number doesn’t reflect the peripheral selection or muted speakers.
  • None—The received audio had no volume, which can be due to no one speaking (expected behavior) or an issue with the microphone (unexpected behavior).
  • Low—The audio received had very low volume, which can indicate that participants were inaudible or rarely speaking.
  • Good—The received audio was in an acceptable volume range.
Frame rate Number of video frames per second sent or received by a client.
Grant access to the Meet quality tool

You need to be a super administrator to give a user access to the Meet quality tool. You create a custom admin role and then assign the role to the user.

Create a custom Admin role

  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. From the Admin console Home page, go to Admin roles.
  3. Click Create new role.
  4. Enter a role name and description and click Continue.
  5. Under Admin console privileges, go to Google Meetand thenManage Meet Settings and check the Admin quality dashboard access box.
  6. Click Continue, review your changes and then click Create Role.
  7. Click Assign role.
  8. Search for and select the users that should have admin privileges. If you can't find the user in the list, see Find a user account.
  9. Click Assign Role.

Assign an existing custom role to a user

  1. From the Admin console Home page, click Users.
  2. Click the user’s name to open their account page. If you can't find the user in the list, see Find a user account.
  3. Click Admin roles and privilegesand thenAssign roles.
  4. Next to the role name that includes the Admin quality dashboard access privilege, click Turn on "".
  5. Click Save.

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