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Track meeting quality & statistics

Use the Meet quality tool

This feature requires having the Admin quality dashboard access privilege. If you don't have this privilege, ask your IT administrator.

What's causing your meeting issues? You can find out using the Meet quality tool (MQT). For example, you can see: 

  • Network statistics (jitter, packet loss, and congestion)
  • Network connection delay (RTT) 
  • Microphone level and received audio level
  • System (CPU) statistics

The MQT is a troubleshooting tool, not a real-time monitoring tool, so some metrics may be delayed.

The MQT saves data for 30 days. For more information, go to Data retention and lag times.

Open the Meet quality tool

To access the MQT, you must be signed in to an administrator account that has the admin quality dashboard access privilege.

Open the Meet quality tool

 

Access the tool from the Google Admin console

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. In the Admin console, go to Menu and then Appsand thenGoogle Workspaceand thenGoogle Meet.
  3. Click Meet quality tool.
  4. (Optional) If you're already logged in, you can search for a meeting code, organizer or participant by searching from any admin page.
 

Give users access to the MQT

As a super administrator, you can give users access to the MQT. Do this by creating a custom admin role and assigning it to those users. Users with that role can only access the tool with the direct link and not through the Admin console.

For more details about admin roles and granting access, go to: 

Filter & sort meeting data with the MQT

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See information & filter MQT data

1. Views

Meetings view

Shows the meetings organized or joined by users in your organization.

Participants view 

Shows the users in your organization that joined meetings.

Google meeting room hardware 

Shows the Google meeting room hardware in your organization that joined a meeting.

 

2. Filter and sort

You can filter and sort the data to find:

  • A meeting
  • Data for one meeting room over a period of time
  • Data for a specific real world location
  • Problematic meetings or devices
  • Meetings that happened on a specific day
  • Meetings joined by more than 50 participants 
    • Live stream viewers don't count as participants

To filter data:

  1. Click Add a filter.
  2. From the list, select a filter.
  3. Set the filter values and click Apply.
  4. (Optional) To sort the filtered data, click a column header.

3. Summary bar

The summary bar shows info for the view you select.

4. Meeting, participant, & device statistics

Statistic Description
Meeting code The meeting's joining code.
Starting time Time the meeting started.
Duration Average meeting time.
Location Location of meetings.
Network congestion Percentage of time that network issues kept a device from sending higher-quality video.
Packet loss Percentage of packets lost on the network. This includes packets sent from a client to Google and received by the client from Google. 
Jitter Variation in latency on packets flowing between a client and Google.
Feedback score User rating submitted at the end of a meeting.
Review meeting statistics & details

To review statistics about an event:

  1. On the left, click Meetings view .
  2. From the list, click a meeting to view detailed meeting information including a timeline of events.

View Description

1.

Meeting summary 

Information about the meeting. This includes:

  • Meeting code
  • Date 
  • Status 
  • Start and end times
  • Duration
  • Recording status
  • Live stream views
  • Organizer’s email
  • Average feedback rating from participants 

Live stream views are counted anytime someone joins the meeting to watch. If a single user joins and leaves multiple times, they count as multiple views.

When people connect from 3rd-party devices (interop gateways), their screen sharing feeds look like regular video feeds to other participants. 

2.

Meeting participants

List of meeting participants. For meetings in progress, details are updated as they become available.

For large meetings, you can add a filter to locate specific participants. 

Each telephone endpoint for the same phone number is listed as a separate participant.

To see more details, click a participant's name. The Meet quality tool captures the following info:

  • The participant's actions, such as turning the microphone or camera off or on.
  • Screen sharing details, including the length of time the participant shared their screen.
  • Network protocol changes (UDP, TCP).
  • The network connection type (wired, Wi-Fi, cellular connections).
  • If the participant was admitted after knocking, who admitted them.
  • If the participant was ejected from the meeting, who ejected them.
  • Audio and video transmission details.
  • Screen sharing transmission details.

3.

Meeting timeline 

Timeline that visualizes how the meeting developed over time. 

You can sort participants by name or join time. Hover your mouse over the icons to view more info.

The Participants section shows:

  • When participants joined and all of the devices they used. 
    • If a participant joins with multiple devices, you'll see more than one device. 
  • Mute  and unmute  actions

Click an endpoint icon to see a more detailed timeline of a single participant's activities and the system events that happened during a meeting. Use these to visualize the meeting quality as experienced by a user, which could help with troubleshooting.

4.

Activities 

The activities section shows start and stop times for:

  • Screen sharing
  • Recording 
  • Live streaming 

5.

Technical statistics 

Info on the network and system, audio and video, and any presentations.

Learn about meeting details statistics

Network congestion Percentage of time that network issues prevented a Meet client from sending higher-quality video.
Connection delay The time it takes for a packet to travel to Google and come back.
Jitter Variation of the network latency for packets flowing between a client and Google.
Client CPU usage Average CPU load on the user’s device.
Type

Shows if a participant joined from:

  • Meet hardware
  • Jamboard
  • Phone
  • Phone used for audio with a video stream 
  • Computer
  • Android 
  • iOS
  • Interop gateway
  • Unknown device
Bitrate
  • Amount of audio or video information received or sent, in bits per second (bps)
  • Available bitrate over time
  • Actual bitrate over time
Packet loss Percentage of packets lost on the network, including packets sent and received between a client and Google.
Microphone audio level Audio captured by the microphone.
Received audio level Audio volume received and sent to the audio card. This number doesn’t reflect the peripheral selection or muted speakers.
Frame rate Number of video frames per second sent or received by a client.

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