Troubleshoot GCCIN

The issue can occur for the following reasons:

The Google Calendar user can’t connect to your IBM Domino server

To try and fix the issue:

1. Check all settings and confirm that there are no restrictions that are preventing requests from getting through to the Domino server from the browser.
2. Enable detailed event logging and check the log database for incoming web service requests.

The Notes user is provisioned in G Suite

To try and fix the issue, you can:

• Add the user to an organizational unit where the Calendar service is disabled.
• Suspend the user in G Suite.

On the user’s Person document, the Calendar field is not set to Notes

To try and fix the issue, check the Calendar field in the Person document and try again.

You might see the following errors in the server log:

• AMgr: Agent 'Update Calendars' in 'dbname.nsf' does not have proper execution access, cannot be run
• AMgr: Agent 'Update Calendars’ in 'dbname.nsf' encountered error: Error validating user's agent execution access

These errors indicates that the template wasn’t signed before you installed the tool. You need to sign the connector database with a trusted ID (server ID is recommended).

Check the server where the mail file resides. Make sure the server has the connector server listed as a trusted server.

It’s not uncommon to see occasional HTTP-connection time-outs. If the problem persists, on the Network tab of your Server Group document, try setting the Network time-out value to Off.

This issue can occur even if you have active Google Calendar users listed in the connector database. To try and fix the issue, you can:

• Enable detailed event logging and check the log database for more information.
• Check your Domino server log for errors while the Update Calendars agent is running.