Port business numbers to Voice for Google Workspace

If your organization has existing phone numbers with another service provider, you can port (or move) those numbers to Google Voice. 

Before you begin

  • Make sure you read Number porting requirements for Google Voice.
  • For US billing with Google Voice Premier, Voice restricts phone number usage in Canada depending on whether a customer has a Canadian or non-Canadian subscription. For more information, go to Canada in the Service provider fields below.
  • If you’re porting a number from the EU and your service provider is from a reseller and you don’t see your carrier, use the underlying provider of the reseller. If you don’t know who the underlying provider is, contact your reseller.
  • If you don’t see your service provider or the underlying service provider, you cannot port your number to Voice.
  • You can only port numbers into an active Voice account.
  • Inbound number porting might not be available in all of the locations where Voice is offered.

Port numbers to Voice for Google Workspace

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Step 1: Create a port order
  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. In the Admin console, go to Menu and then Appsand thenGoogle Workspaceand thenGoogle Voice.
  3. Click Number porting.
  4. At the top of the Number porting page, click Create port order.
  5. For Port name, enter a name to identify your port order.
  6. Next to Country of service, click the Down arrow Down Arrow and select your country or region.
  7. Click Continue.
  8. Under Identify your primary contact, enter the name and phone number of the person to contact about this port order.
  9. Under Enter port details, fill in the request form using a recent billing statement from your current service provider. The fields vary based on the country or region. Refer to the service provider fields below.
    Note: The VAT field, applicable to porting in some European countries, accepts all numerals but only some alphabetic characters. If the porting UI shows an error for a VAT that is alphanumeric, retry by removing any alphabets and symbols.
  10. Check the I authorize Google Voice boxand thenclick Continue.
Step 2: Enter the numbers you want to port
  1. In the List numbers section, enter the numbers you want to port.
    • Landline or VoIP—Enter up to 1000 phone numbers (50 in Canada), separated by commas. For a number range, enter a starting and ending number separated by a hyphen. Include the country code for each number. For example, the country code for the U.S. is 1.
    • Wireless—Verify the number you're porting. You can port only one wireless number per order. Wireless number porting is only available in the U.S. and Canada.
  2. In the Activation date field, click to open the calendar and choose when to activate the number.
    Note: Some countries or regions might not be able to choose an activation date.
    When you choose an activation date:
    • The earliest date the port can finish is the default date, and it varies by country or region. Refer to the service provider fields below.
    • The activation date cannot be more than 60 days after the date you make the order or on weekends or local holidays.
    • Port orders should finish by the end of the scheduled activation date or the following business day.
  3. Click Continue.
  4. Review the information that appears.
    • Click Expand  to review the phone numbers.
    • If you need to make changes, click Edit .
    • If your country or region requires authorization, you get a notification to submit required documentation. To get a copy of the authorization template, click Download or wait until you finish the port order. You’ll complete and submit the authorization later in the setup.
  5. Click Continue.
  6. Click Create Port Order.

Click Expand  to review the phone numbers.

If you need to make changes, click Edit .

To review the status of your port order, go to the Number porting page. If there are problems with the order, the primary contact for the port order gets an email as well.

Step 3: Review port orders

You can check the progress of your port order. At the top, click Tasks and thenView details.

Step 4: Cancel a port order

You can cancel a port order by following these steps:

  1. On the Number porting page, click your port order.
  2. On the bottom-left, click Cancel port.
    The port will be listed as canceled. Go to step 1 of this guide to restart your order. Numbers ported into Canada will show as cancel pending until the port is canceled.
Step 5: Submit a letter of authorization

 Important: If your country or region requires a letter of authorization, make sure to upload it within 7 days of creating the port order before the order expires.

  1. On the Number porting page, click your port order.
  2. Next to Required documentation, click Expand and thenDownload template.
  3. Print, complete, and sign a copy of the letter of authorization.
  4. Click Upload Signed Documentand thenSubmit for Review.
Step 6: Fix any porting errors

When you select an open order on the Number porting page, you see the order status. If there are any errors, you see an error message and are automatically contacted by email 24 to 48 business hours from the time of the error update. If you don’t get an email, contact Google Workspace support. For a list of common porting errors and how to resolve them, read Fix errors porting numbers to Voice.

Step 7: Assign the numbers in Voice

When porting is complete, you’ll no longer have service with your previous provider. To activate the ported phone numbers, you need to assign the numbers in Voice to resume service.

Choose an option:

You can assign your numbers to users, automated attendants, and ring groups while your port order is processing.

If you assign a block of German, Italian, or Swiss numbers, they must all use the same service address.

Service provider fields

The information to enter about your current service depends on the country or region.

Belgium

Minimum time to port numbers is 13 business days.

Note: A maximum of one area code is allowed in a single port order.

Field Description
Primary contact Primary contact in your organization for all porting-related questions
Contact telephone Phone number of the primary contact
Service street name / Street number Street number or premises name of your organization's service address used in the current service provider's billing statements
Postal code, City Postal code and city of your organization's service address from the current service provider's billing statements
Company name Your organization's name used for billing by the current service provider
Value added tax ID Your organization's value added tax identification number used for billing by the current service provider
Current service provider Provider you're porting the numbers from
Billing telephone The main phone number on the service provider account you're porting from

Canada

Minimum time to port numbers is 4 business days.

Note: If you are a Premier Voice user in North America, and you are porting in Canadian numbers, and their billing location is in the United States, the porting address must match the area code of the number being ported. If not, you cannot assign the ported number to a Canadian user. 

Customers with Canadian subscriptions can use their Canadian numbers anywhere in Canada.

Customers with non-Canadian subscriptions can only use Canadian numbers in their respective provinces.
 

Field Description
Primary contact Primary contact in your organization for all porting-related questions
Contact telephone Phone number of the primary contact
Service address Service address (street address) of your organization used in the current service provider's billing statements
Address line 2 (optional) Suite, apartment, or other portion of your organization's service address used in the current service provider's billing statements
City, Province, Postal code City, Province, and Postal code of your organization's service address from the current service provider's billing statements
Company name Your organization's name used for billing by the current service provider
Billing telephone The main phone number on the service provider account you're porting from
Account number The account number with your current service provider
Reseller name (optional) If the current carrier is a reseller, enter the company name from your billing invoice.

Denmark

Minimum time to port numbers is 13 business days.

Note: A maximum of one area code is allowed in a single port order.

Field Description
Service street name Street name of your organization's service address used in the current service provider's billing statements
Street number / Premises name Street number or premises name of your organization's service address used in the current service provider's billing statements
Postal code, Municipality, City Postal code, municipality, and city of your organization's service address from the current service provider's billing statements
Company name Your organization's name used for billing by the current service provider
Organization number Your organization number used for billing by the current service provider
Current service provider The provider you're porting the numbers from
Billing telephone The main phone number on the service provider account you're porting from
Primary contact Primary contact in your organization for all porting-related questions
Contact telephone Phone number of the primary contact

France

Minimum time to port numbers is 18 business days.

Field Description
Service street number / Premises name Street number or premises name of your organization's service address used in the current service provider's billing statements
Street name Street name of your organization's service address used in the current service provider's billing statements
Postal code, City Postal code and city of your organization's service address from the current service provider's billing statements
Company name Your organization's name used for billing by the current service provider
SIRET code The SIRET code of your organization used in the current service provider's billing statements
Current service provider Provider you're porting the numbers from
Billing telephone The main phone number on the service provider account you're porting from
Primary contact Primary contact in your organization for all porting-related questions
Contact telephone Phone number of the primary contact

Germany

Notes:

  • A maximum of one area code is allowed in a single port order.
  • Porting business numbers to Voice in Germany has specific requirements for the Letter of Authorization (LOA). You're required to stamp the LOA with an official company stamp, or attach a signed official company letterhead when you upload the LOA for review.
  • When listing the numbers to be ported, do not include switchboard or extension numbers. These numbers will be associated with the main numbers and can be added to the number inventory once the port has completed by contacting Support.
  • When porting a range of numbers, the numbers must be in blocks of 10 and end with the digit 9, for example, 0–9, 10–49, 00–99, and so on.
Field Description
Primary contact Primary contact in your organization for all porting-related questions
Contact telephone Phone number of the primary contact
Service street name Street name of your organization's service address used in the current service provider's billing statements
Street number / Premises name Street number or premises name of your organization's service address used in the current service provider's billing statements
Postal code, Municipality, City Postal code, municipality, and city of your organization's service address from the current service provider's billing statements
Company name Your organization's name used for billing by the current service provider
Current service provider The provider you're porting the numbers from and their carrier code
Billing telephone The main phone number on the service provider account you're porting from

Ireland

Field Description
Service street number Street number of your organization's service address used in the current service provider's billing statements
Service street name Street name of your organization's service address used in the current service provider's billing statements
Postal code, City Postal code and city of your organization's service address from the current service provider's billing statements
Company name Your organization's name used for billing by the current service provider
Current service provider Provider you're porting the numbers from
Billing telephone The main phone number on the service provider account you're porting from
Primary contact Primary contact in your organization for all porting-related questions
Contact telephone Phone number of the primary contact

Italy

Minimum time to port numbers is 20 business days.

Field Description
Street name Street name of your organization's service address used in the current service provider's billing statements
Service street number / Premises name Street number or premises name of your organization's service address used in the current service provider's billing statements
Postal code, City, Province Postal code, city and province of your organization's service address from the current service provider's billing statements
Company name Your organization's name used for billing by the current service provider
Value added tax ID Your organization's value added tax identification number used for billing by the current service provider
Secret code The Secret code of your organization used in the current service provider's billing statements
Current service provider Provider you're porting the numbers from
Billing telephone The main phone number on the service provider account you're porting from

Netherlands

Minimum time to port numbers is 10 business days.

Field Description
Service street name Street name of your organization's service address used in the current service provider's billing statements
Street number / Premises name Street number or premises name of your organization's service address used in the current service provider's billing statements
Postal code, City Postal code and city of your organization's service address from the current service provider's billing statements
Company name Your organization's name used for billing by the current service provider
Value added tax ID Your organization's value added tax identification number used for billing by the current service provider
Primary contact Primary contact in your organization for all porting-related questions
Contact telephone Phone number of the primary contact

Portugal

Minimum time to port numbers is 15 business days.

Field Description
Service street name Street name of your organization's service address used in the current service provider's billing statements
Street number / Premises name Street number or premises name of your organization's service address used in the current service provider's billing statements
Postal code, City Postal code and city of your organization's service address from the current service provider's billing statements
Company name Your organization's name used for billing by the current service provider
Financial Tax Identification Number Your organization's tax identification number used for billing by the current service provider
Access Code Your organization's access code used by the current service provider
Current service provider Provider you're porting the numbers from
Billing telephone The main phone number on the service provider account you're porting from
Primary contact Primary contact in your organization for all porting-related questions
Contact telephone Phone number of the primary contact

Spain

Minimum time to port numbers is 13 business days.

Field Description
Service street name Street name of your organization's service address used in the current service provider's billing statements
Street number / Premises name Street number or premises name of your organization's service address used in the current service provider's billing statements
Postal code, City, Province

Postal code, city and province of your organization's service address from the current service provider's billing statements

Company name Your organization's name used for billing by the current service provider
Tax ID Your organization's tax identification number used for billing by the current service provider
Current service provider Provider you're porting the numbers from
Billing telephone The main phone number on the service provider account you're porting from
Primary contact Primary contact in your organization for all porting-related questions
Contact telephone Phone number of the primary contact

Sweden

Minimum time to port numbers is 20 business days.

(Numbers available for Stockholm, Malmö, and Göteborg)

Field Description
Service street name Street name of your organization's service address used in the current service provider's billing statements
Street number / Premises name Street number or premises name of your organization's service address used in the current service provider's billing statements
Postal code, City Postal code and city of your organization's service address from the current service provider's billing statements
Company name Organization's name used for billing by the current service provider
Organization number Your organization number used for billing by the current service provider
Current service provider Provider you're porting the numbers from
Billing telephone The main phone number on the service provider account you're porting from
Primary contact Primary contact in your organization for all porting-related questions
Contact telephone Phone number of the primary contact

Switzerland

Minimum time to port numbers is 15 business days.

Note: A maximum of one area code is allowed in a single port order.

Field Description
Service street name Street name of your organization's service address used in the current service provider's billing statements
Street number Street number or premises name of your organization's service address used in the current service provider's billing statements
Postal code, Municipality, City Postal code, municipality, and city of your organization's service address from the current service provider's billing statements
Company name Organization's name used for billing by the current service provider
Value Added Tax Identification Number Your organization's value added tax identification number used for billing by the current service provider
Current service provider Provider you're porting the numbers from
Billing telephone The main phone number on the service provider account you're porting from
Primary contact Primary contact in your organization for all porting-related questions
Contact telephone Phone number of the primary contact

United Kingdom

Minimum time to port numbers is 17 business days.

Field Description
Service street number / Premises name Street number or premises name of your organization's service address used in the current service provider's billing statements
Street name Street name of your organization's service address used in the current service provider's billing statements
City, Postcode City and postal code of your organization's service address from the current service provider's billing statements
Company name Organization's name used for billing by the current service provider
Current service provider Provider you're porting the numbers from
Billing telephone The main phone number on the service provider account you're porting from
Primary contact Primary contact in your organization for all porting-related questions
Contact telephone Phone number of the primary contact

United States

Minimum time to port numbers is 10 business days.

Field Description
Service address Service address (street address) of your organization used in the current service provider's billing statements
Optional service address 2 Suite, apartment, or other portion of your organization's service address used in the current service provider's billing statements
City, State, Zip code City, state, and zip code of your organization's service address from the current service provider's billing statements
Company name Your organization's name used for billing by the current service provider
Billing telephone The main phone number on the service provider account you're porting from
Current service provider Name of the current service provider you're porting the numbers from
Optional account number Your account number with the current service provider
Optional PIN number PIN or password to unlock your account with the current service provider
Primary contact Primary contact in your organization for all porting-related questions
Contact telephone Phone number of the primary contact

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