Namecheap: Activate Gmail for Google Workspace

Tell the internet where to deliver your company's email messages

Why do I need to do this?

When someone sends a message to sales@your-company.com, the sender's computer looks up the MX records for @your-company.com to figure out where to deliver that email message.

Before your company can use Gmail with your Google Workspace account, you need to change your domain's MX records so they direct your incoming messages to Google's mail servers. 

How this works

Every domain (like your-company.com) has a set of DNS records that can be viewed by anyone on the internet. DNS records tell computers how to find your website and where to deliver your company's email messages.

  • You'll get your new MX records from the Google Workspace setup tool.
  • You'll sign in to your domain registrar, delete any existing MX records for your domain that route messages to your current email provider, and add the Google MX records.
  • Once your domain registrar publishes the Google MX records, we'll activate Gmail for your domain.

Google can't change your MX records for you. Only the domain's owner can can do this. 

Before you begin

This won't be easy, but we're here to help.

DNS records have been around since the beginning of the internet. This can be a challenging task, and the steps are different for each domain. We've tried to make this chore as easy as possible, but you may get frustrated.

Please read carefully, and we'll help you get through this!

Get ready to activate Gmail

  • Every existing email address in your company has to be associated with a Google Workspace account. Use the setup tool to add any remaining email accounts.
  • Make sure now is a good time to make this change. It can take up to 48 hours for the rest of the internet to learn about your new MX records. Your old email provider might receive some messages during this time.  

You'll need to sign in to Namecheap

Before you get started, make sure you have the account ID and password you need to sign in to Namecheap. If you have trouble signing in to this account, find out how to change your Namecheap password.

Open the Google Workspace setup tool

You must use the Google Workspace setup tool to complete this task. If you don't already have it open in another tab, click below to open it.

Open the setup tool

Important: We strongly suggest you follow the instructions in the setup tool and only return to this page if you need additional information.

I'm stuck and need help

I get an error when I click the blue button

The setup tool is for Google Workspace and Cloud Identity administrators only. It doesn't work with any other Google product.

Make sure you're signing in with an admin account.

It says Gmail is activated for my domain

Your MX records are already set up.

If you're reading this article because your company is having trouble receiving email:

I'm not sure what do next

When you click the blue button above, it opens a page like this one:
Make sure the following conditions are true:
  • You've created all of the email addresses your business currently uses. After you activate Gmail, addresses that don't exist in Google Workspace will stop receiving email. 
  • Your company is ready for a transition. You might continue to receive messages in your old email accounts for the next 48 hours. It can take that long for the rest of the Internet to learn about your new MX records. 

Once you check both boxes, you can click Continue. 

How to activate Gmail


1

Find your DNS records


(a)
Sign in to your account at Namecheap.
(b)
Click the Manage button next to the domain you're setting up today.

Manage button on domain dashboard.

(c)
Click Advanced DNS.

Advanced DNS tab

I'm stuck and need help
If you can't sign in to your Namecheap account, you can recover your password.

If you're having trouble finding your DNS records, contact Namecheap supportfor help.

2

Add the Google MX records


(a)
Scroll down to Mail Settings and select Gmail from the drop-down list. 

The Mail Settings drop-down list is open and Gmail is selected from the list.

 

I don't see the "Gmail' option

You need to scroll all the way to the bottom of the list.

Namecheap won't let me add MX records

You can add MX records only if you're using Namecheap domain servers. Please contact Namecheap support for help.
(b)
Click the Save changes button.

The Google MX records are saved and will soon be visible to other computers on the internet. 

I'm stuck and need help

If you're having trouble setting up MX records at Namecheap, we recommend:

Tell Google Workspace to activate Gmail


(a)
Return to the browser tab where you have the Google Workspace setup tool open. (You can reopen the tool if you closed it.)
(b)
Scroll to the bottom of the page and click Activate Gmail.

Important! Some registrars may require additional time to publish your MX records. If the Google Workspace setup tool can't find your new records, wait an hour before you try again.

If you need additional help with your DNS settings, please contact your registrar. They are experts in managing your domain and are eager to help you. 


You might have to wait and try again

Some registrars take longer than others to let the world know that you have a new email provider:

  • If Google Workspace can't find your new MX records, come back in a couple of hours and click the Activate button again.
  • After you activate Gmail, updates can take up to 48 hours. Until the rest of the internet notices your new MX records, you'll still get email messages in your old email client.
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