Not receiving any email in Google Workspace

This article is for Google Workspace administrators. If you have a @gmail.com address, go to Gmail messages are missing.

If your organization is not getting email messages, it’s most likely an issue with Google Workspace billing or your domain settings.

Check these common issues

Your Google account is suspended
If your account is suspended, messages sent to your account are not delivered and bounce back to the sender.

Determine why your account is suspended

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. If you see a message that your account is suspended, determine why your service was suspended.

How to fix this issue

  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. From the Admin console Home page, at the top left, click Menu ""and thenBillingand thenPayment accounts.
  3. Follow the appropriate steps to lift your suspension.
  4. Take steps to prevent suspension in the future. For details, see Turn on auto-renewal for Annual Plan and Add a backup credit card.
Your domain host disabled your account
Your domain host has the power to disable your domain, which stops your email from being routed to Google. This typically happens when:
  • Your domain expired before you could renew it. 
  • There's an issue with the payment method you use to pay your domain host.

Google can't resolve these types of issues for you.

How to fix this issue

  1. Identify your domain host.
  2. Sign in to your domain host or contact your host directly.
  3. Renew your domain registration or correct your billing issue. 
  4. Contact your domain host Support team to check that your email and other DNS settings are routing to Google Workspace.
Your domain registration is incomplete
When you buy or renew a domain, your domain registrar must verify your email address. Typically they send an email message asking you to confirm your address. If they can’t verify your address, your domain host disables your domain in accordance with ICANN rules. This stops your email from being routed to Google Workspace.
Google can't resolve this issue for you.

How to fix this issue

  1. Identify your domain host.
  2. Sign in to your domain host or contact your host directly.
  3. Re-verify your registration information with your domain host using their instructions.
  4. Go to the ICANN Whois page.
  5. In the box, enter your domain name and click Lookup.
  6. Verify that you or your domain host is the contact for your domain. (If your domain has privacy added to it, ICANN Whois will only show the privacy provider’s contact information.)

Still not working?

To see if there’s a Gmail service outage, check the Google Workspace Status Dashboard.

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