Set up interoperability

As a G Suite administrator, you can let users of standards based (SIP/H.323) third-party videoconferencing systems join your organization’s Hangouts Meet video meetings. These systems include:

  • Cisco® 
  • Polycom® 
  • Lifesize® 
  • Sony® 
  • Microsoft® Skype for Business® and Surface Hub®

See a full list of supported devices.

Before you begin

Meet interoperability requires the G Suite partner product Pexip Infinity gateway.

  1. Download the latest release of Pexip Infinity for the hypervisor or cloud platform of your choice.
  2. Install and configure the Pexip Infinity Fusion gateway to work with Meet.

Turn on interoperability with Meet

Before you begin: To apply the setting for certain users: Put their accounts in an organizational unit (to set by department) or put them in a configuration group (to set for users across or within departments).

Step 1: Go to the Hangouts Meet settings in the Google Admin console

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in

  2. From the Admin console Home page, go to Appsand thenG Suiteand thenGoogle Hangouts.

Step 2: Add interoperability gateways

  1. Click Gateways for interoperability and then Add Gateway.
  2. Enter a name for the gateway and click Generate.
  3. Click Click here to copy to clipboard to copy the token and click Close.
    You can require third-party systems to ask to connect before connecting to a meeting or allow them to connect without asking.
  4. Under Trusted devices, click Turn off Turn off (to require) or Turn on Turn on (to allow).
  5. At the top, click Settings for Google Hangouts.

Step 3: Turn on Meet interoperability

  1. Click Meet settings.
  2. To apply the setting to everyone, leave the top organizational unit selected. Otherwise, select a child organizational unit or a configuration group.
  3. Click Interoperability and check the Turn on interoperability with other systems box.
  4. Enter a PIN prefix and the IP and DNS server address used by external guests to join Meet calls from third-party systems. What you enter should match your Pexip Infinity Gateway settings.
  5. Click Save. If you configured an organizational unit or group, you might be able to Inherit/Override an organization or Unset a group.

Information that Google shares with Pexip

When interoperability between Hangouts Meet and third-party conference systems is turned on for your organization, Google shares with Pexip:

  • That interoperability is turned on for your G Suite domain and that an authentication token was created. Pexip requires this information for validation and compliance purposes.
  • Debugging and troubleshooting information, including call logs that contain participant IDs, meeting codes, and device information. 

Related topics

Join from a third-party system

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