Get started: Chat setup guide for admins

Turn Hangouts Chat on or off

You can turn the new Hangouts Chat on for your domain or organizational unit.

Note: Chat history is always on in rooms. Get more information about history settings.

To control who uses Hangouts Chat in your organization

Before you begin: To turn the service on or off for certain users: Put their accounts in an organizational unit (to control access by department) or put them in an access group (to control access for users across or within departments).

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenG Suiteand thenHangouts Chat.
  3. Click Service status.
  4. To turn on or off a service for everyone in your organization, click On for everyone or Off for everyone, and then click Save.

  5. To turn on or off a service only for users in an organizational unit:

    1. At the left, select the organizational unit.
    2. Select On or Off.
    3. To keep the service turned on or off even when the service is turned on or off for the parent organizational unit, click Override.
    4. If the organization's status is already Overridden, choose an option:
      • Inherit—Reverts to the same setting as its parent.
      • Save—Saves your new setting (even if the parent setting changes).

    Learn more about organizational structure.

  6. To turn on a service for a set of users across or within organizational units, select an access group. For details, go to turn on a service for a group.

Changes typically take effect in minutes, but can take up to 24 hours. For details, see Admin console settings don't update.  

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