Contact your Google reseller

Applies to G Suite, Cloud Identity Premium, and other paid services managed in the Google Admin console.

If you purchased your Google service from a Google reseller and have questions related to billing or payments, contact your reseller for help.

Contact your reseller (billing, payment issues)

Contact your reseller if you need help with issues like changing your payment method, purchasing licenses, or adding services. For all other questions, contact G Suite support.

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Support.

    To see Support, you might have to click More controls at the bottom.

  3. At the bottom of the Help for Admins pop-up, click Contact support.
  4. In the new window, click Contact Reseller.

What appears next depends on whether your reseller provided Google with contact information. If the reseller:

  • Provided their web address, you’re taken to their website
  • Provided contact information, it’s displayed under the Contact Reseller button
  • Didn’t provide any information, an alert appears

    In this case, do a web search for the reseller. If you’re not sure who your reseller is, follow steps below to identify them.

Identify your reseller

If you’re not sure who your reseller is, you can find out in your Admin console.

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Billing.
  3. Under the subscription name, look for Purchased from.

    Your reseller name appears there.

Do I have a reseller?

If you're not sure how your service was purchased, here's how to find out:

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Billing.
  3. Next to your service subscription, if you see:
    • Actions—You signed up for your service online and don't have a reseller.

      For help with billing or payment, contact G Suite support.

    • Contact Reseller to Modify Order—You signed up for your service from a Google reseller.

      For help with billing or payment, contact your reseller as shown above.

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