Are you a direct or resold customer?
If you have billing or payment questions regarding your G Suite service, you need to know your customer type to find the correct option for getting help. Customer types fall into one of 2 categories:
- Direct—You signed up for G Suite directly online.
- Resold—You signed up for your service through a G Suite reseller.
Any G Suite customer with questions that are not related to payments or billing can contact G Suite support.
Follow these steps to find your customer type.
- From the Admin console dashboard, go to Billing.
- Next to your G Suite subscription, if you see: