If you owned your domain before you signed up for G Suite, the best way to recover your password (and get access to your G Suite account) is to add a unique CNAME record to your domain’s DNS records (steps below).
If you purchased your domain when you signed up for G Suite, fill out this form instead. After you submit the form, a G Suite support agent will contact you to help.
Add the G Suite CNAME record to your domain’s DNS records
You can add a unique CNAME record to your primary domain’s DNS records to verify your identity and recover your G Suite password.
Step 1: Get the CNAME record
- Keep the Account Recovery Wizard open in your other browser tab or window.
- Copy the entire CNAME record provided in step 3.
Step 2: Sign in to your domain host
Your domain host is typically where you purchased your domain name (such as GoDaddy®, Enom®, or Cloudflare®).
- If you don’t know who your domain host is, follow the steps to find your domain host.
- In a new browser tab or window, sign in to your host's website.
Step 3: Add the CNAME record to your domain’s DNS records
To add the record yourself, follow the steps below. For help adding DNS records, visit your domain host’s Support section.
- On the host’s website, go to your domain’s DNS records.
- Choose to add a record to your DNS settings.
- For the record type, select CNAME.
- In the Label or Host field, paste the unique CNAME record that you copied from the Account Recovery Wizard.
- In the Destination/Target/Points to field, enter google.com.
- In the TTL field, enter 3600 or leave the default value.
Your record should look similar to this:
Record Type Label/Host field Time to Live (TTL) Destination/Target field CNAME google01234567890 3600 google.com
- Save your record. CNAME record changes can take up to 72 hours to go into effect, but typically they happen much sooner.
- In your other browser tab or window, return to the Account Recovery Wizard.
- Click Next to tell Google to look for the CNAME record.
G Suite support will contact you with details on recovering your password.
Tip: You can contact your domain host for help adding the CNAME record. Here’s a note you can use when you call or email them.