Recover your G Suite password with a CNAME record

If you owned your domain before you signed up for G Suite, the best way to recover your password (and get access to your G Suite account) is to add a unique CNAME record to your domain’s DNS records (steps below).

If you purchased your domain when you signed up for G Suite, fill out this form instead. After you submit the form, a G Suite support agent will contact you to help.

Add the G Suite CNAME record to your domain’s DNS records

You can add a unique CNAME record to your primary domain’s DNS records to verify your identity and recover your G Suite password.

Step 1: Get the CNAME record

  1. Keep the Account Recovery Wizard open in your other browser tab or window.
  2. Copy the entire CNAME record provided in step 3.

    Account Help panel of the Account Recovery Wizard

Step 2: Sign in to your domain host

Your domain host is typically where you purchased your domain name (such as GoDaddy®, Enom®, or Cloudflare®).

  1. If you don’t know who your domain host is, follow the steps to find your domain host.
  2. In a new browser tab or window, sign in to your host's website.

Step 3: Add the CNAME record to your domain’s DNS records

Your domain’s DNS records are stored with your domain host.

To add the record yourself, follow the steps below. For help adding DNS records, visit your domain host’s Support section.

  1. On the host’s website, go to your domain’s DNS records.
  2. Choose to add a record to your DNS settings.
  3. For the record type, select CNAME.
  4. In the Label or Host field, paste the unique CNAME record that you copied from the Account Recovery Wizard.
  5. In the Destination/Target/Points to field, enter google.com.
  6. In the TTL field, enter 3600 or leave the default value.

    Your record should look similar to this:

    Record Type Label/Host field Time to Live (TTL) Destination/Target field
    CNAME google01234567890 3600 google.com
  7. Save your record. CNAME record changes can take up to 72 hours to go into effect, but typically they happen much sooner.
  8. In your other browser tab or window, return to the Account Recovery Wizard.
  9. Click Next to tell Google to look for the CNAME record.

    G Suite support will contact you with details on recovering your password.

Tip: You can contact your domain host for help adding the CNAME record. Here’s a note you can use when you call or email them.

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