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Disable chat in Google Docs

If you work on a file at the same time as other people, you can chat with each other inside the document, spreadsheet, or presentation. 

Chat is available to Google Docs users based on the classic Hangouts settings.  These settings will change for Rapid release customers on June 7th, and for Scheduled release customers on June 21st.

Rapid release customers

Up to June 7, 2017

Chat in Docs is disabled if:

or

  • Hangouts chat only is selected in the Hangouts admin console. Learn more

After June 7, 2017

Chat in Docs is disabled if:

Scenario 1: Hangouts is disabled

See Turn Hangouts on or off for users.

Note: Hangouts and Docs chat are automatically disabled for users under 13.

Scenario 2: Chat history is enabled and cannot be turned off by users

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console dashboard, go to Appsand thenG Suiteand thenGoogle Hangouts.
  3. Click Chat settings.
  4. Under Organizations, select the domain or organizational unit for which you want to configure settings.
  5. Select History is on.
  6. Select Don't allow users to change this setting.
  7. Click Save.

Scenario 3: Users are not allowed to chat outside your domain

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console dashboard, go to Appsand thenG Suiteand thenGoogle Hangouts.
  3. Click Chat settings.
  4. Under Organizations, select the domain or organizational unit for which you want to configure settings.
  5. Next to Sharing options, uncheck Users can chat with other users outside [your G Suite domain].
  6. Click Save

Scheduled release customers

Up to June 21, 2017

Chat in Docs is disabled if:

or

  • Hangouts chat only is selected in the G Suite Admin Console. Learn more

After June 21, 2017

Chat in Docs is disabled if:

Scenario 1: Hangouts is disabled

See Turn Hangouts on or off for users.

Note: Hangouts and Docs chat are automatically disabled for users under 13.

Scenario 2: Chat history is enabled and cannot be turned off by users

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console dashboard, go to Appsand thenG Suiteand thenGoogle Hangouts.
  3. Click Chat settings.
  4. Under Organizations, select the domain or organizational unit for which you want to configure settings.
  5. Select History is on.
  6. Select Don't allow users to change this setting.
  7. Click Save.

Scenario 3: Users are not allowed to chat outside your domain

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console dashboard, go to Appsand thenG Suiteand thenGoogle Hangouts.
  3. Click Chat settings.
  4. Under Organizations, select the domain or organizational unit for which you want to configure settings.
  5. Next to Sharing options, select Users can chat with other users outside [your G Suite domain].
  6. Click Save
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