Set up Android devices your company owns

If you have the legacy free edition of G Suite, upgrade to G Suite Basic to get this feature. 

As an administrator, you can control the Android 6.0 Marshmallow and later devices your company owns. You can apply policies to control app installation, personal accounts, hardware, network settings, and security options. To control the devices, you or the user needs to assign ownership of the device to your organization. 

Before you begin

Before assigning ownership of a device to your company:

Option 1: User assigns device ownership

A user can assign device ownership to a new or factory-reset device. They confirm that the device is company-owned when they add their corporate account. If the user owns the device, they can opt out by checking the I own the device box. 

Option 2: Admin assigns device ownership

This feature is available with G Suite Business and Enterprise editions, or Drive Enterprise edition. Compare editions

As an administrator, you can import the serial numbers of devices in the Google Admin console to register these devices as company owned. When a user adds their corporate account to a registered device, ownership of the device is automatically assigned to your company. With this option:

  • Users can’t opt-out. 
  • You can view devices you import in a company-owned devices list. 
  • You don’t need to approve devices for management, even if device approvals are on. 
  • You can get a monthly report of inactive company devices.

Import device details

You can import devices in bulk with a CSV file. If you gave devices to users before you added the device details to your Admin console, you can still add them as company-owned devices. During the process, the device user might be asked to factory reset and re-enroll the device.
  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Device management.

    To see Device management, you might have to click More controls at the bottom.

  3. On the left, click <your organization's> devices to see your company-owned devices.
  4. At the top, click Add Add.
  5. Click Download import template.
  6. Open the template file and enter the following device information:
    1. Serial number of the device (required)
    2. Asset tag to assign to the device (optional)
  7. Save the file.
  8. Go back to the Admin console and click Upload File.
  9. Select the file you just saved and click Import.
After the import process, you’ll receive an email that indicates how many devices were successfully imported.

Fix a problem

If any device serial numbers aren't imported, you might see these error messages:

Error message Description
There was a problem uploading your file The file could not be uploaded. Try to upload the file again.
The file is empty The uploaded CSV file is empty. Add details for your company-owned devices and try again.
The file might be damaged or the format might be wrong The uploaded CSV file does not have a header. Check that the header format matches the import template and try again.
There's a problem in the file header The uploaded CSV file has an invalid header. Check that the header format matches the import template and try again.
There's a formatting problem in the CSV file The uploaded CSV file contains some errors. Check the format of each row and try again.
The file type must be CSV The file type must be CSV. Check the file type and try again.
The CSV file is too large The maximum file size is 10 MB. Remove some data from the CSV file and try again.
The uploaded CSV file has some unsupported columns Some columns were added to the import template. Remove the columns and try again.
The column-name column is missing from the file Add the missing column to the import template and try again.
There's more than 1 column-name column in the file Remove the duplicate column from the file and try again.

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