Rename users in large organizations
As a G Suite administrator, if an organization’s domain is example.com and changes to solarmora.com, change the usernames from username@example.com to username@solarmora.com.
Tip: Expect this process to take anywhere from 6 minutes for 240 users to 10 hours for 24,000 users.
Before you begin
Consider the Impact of changing a username.
Step 1: Export a list of users to Sheets-
Sign in to your Google Admin console.
Sign in using your administrator account (does not end in @gmail.com).
- From the Admin console Home page, go to Users.
- At the top of the Users list, click Download
.
- Select the following options:
- All user info columns and currently selected columns
- Google Sheets
- Click Download.
Your Tasks list opens automatically and shows the progress of the download.
After processing:
- Under Your Tasks, click Open in Google Sheets.
- (Optional) Remove users from the spreadsheet that you don’t want to rename, including the username that you used to sign in.
- In the spreadsheet, remove all of the columns except Name and Email Address.
- Add a new column titled New Primary Email.
- Copy the full list of user email addresses from the Email Address column and paste it into the new column.
- Select the New Primary Email column.
- Click Edit
Find and Replace.
- In Find, enter the old primary domain.
- In Replace with, enter the new primary domain.
- Click Replace all.
- Save the spreadsheet as a CSV file.
-
Sign in to your Google Admin console.
Sign in using your administrator account (does not end in @gmail.com).
- From the Admin console Home page, go to Users.
- On the Users page, point to Add new user and click Upload
.
- Browse to the location on your computer and attach the CSV file.
- Click Upload.
Your Tasks list opens automatically and shows the progress of the upload. After processing, you'll receive an email report.
- If there's an error, enter the missing information in your spreadsheet and upload the file again.
For more, read Resolve common errors.
It can take up to 24 hours for new users to access G Suite services and appear in the G Suite Directory.