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Update user profiles for Cloud Search

You can make it easy for your team to find profile information about each other. When people in your organization search for colleagues in Google Cloud Search, they see profile cards in their search results with the information you set up.

Your organization’s profiles automatically show up in search results if you:

  • Turn on the Directory for your organization.
  • Add contact and employee details to your user accounts with one of the following methods.

Update a user profile

This method is the simplest way to update a few user profiles. If you need to update many profiles, use one of the bulk update methods described in the following sections.

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in

  2. In the Admin console, go to Menu and then Directoryand thenUsers.
  3. In the Users list, click the user. If you need help, go to Find a user account.
  4. Click the user’s name to open their account page.
  5. Click User information.
  6. Click any of the following sections to edit the user's profile information:
    • Contact information—Secondary email addresses, phone numbers, and physical addresses
    • Email aliases—Additional domain email addresses
    • Employee information—ID, job title, employee type, manager email, department, cost center, building ID, floor name, and floor section
    • Custom attribute fields—If you or another admin created custom attributes for user profiles, enter or edit their values.

      Tip: After you add information to a field, another field appears to let you add another entry. To specify details of an entry, such as Home or Work, click the menu at the right. To delete an entry, click Remove  on the right.

  7. At the bottom right, click Save.
  8. (Optional) To return to the user’s account page, at the top right, click the Up arrow .

Note: It can take up to 24 hours for changes to appear.

Update many profiles from a spreadsheet

This method lets you update many profiles at once without programming or Google Cloud Directory Sync.

  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in

  2. In the Admin console, go to Menu and then Directoryand thenUsers.
  3. At the top of the page, click Bulk update users.
  4. Download the existing users' data into a CSV (comma-separated values) file.
  5. Open the CSV file in a spreadsheet application, such as Google Sheets or Microsoft Excel.

    The file has columns for each profile attribute.

  6. Update or fill in the users' profile information. If you don’t want to show an attribute, leave the column blank.

    Tip: To add multiple phone numbers or addresses for a user, enter the values in the column and separate the values with commas.

  7. Save the CSV file as a CSV file type.
  8. Click Upload to upload the file.

    For guidelines and tips, go to Add several users at once.

Note: It can take up to 24 hours for changes to appear.

What account information shows in profile cards?

Cloud Search profile cards get their information from the user accounts you set up. You see Basic information, Contact information, and Employee details from the Account section of the user account page.

User account data Profile card
First name First name
Last name Last name
Primary email address Email
Work phone Desk phone
Mobile phone Cell phone
(If there are multiple addresses, cards show one, based on order of priority: Work, Home)
Title Job title
Manager's email Reports to (also determines direct reports)

Note: If you don't want everyone in your organization to access profile information for a particular person, you can Hide a user from the Directory.

Google, Google Workspace, and related marks and logos are trademarks of Google LLC. All other company and product names are trademarks of the companies with which they are associated.

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