Migrate contacts to G Suite with the data migration service

Supported editions for this feature: Business Starter, Standard, and Plus; Enterprise; Education and Enterprise for Education; Nonprofits; G Suite Basic and Business; Essentials.  Compare your edition

If you have Essentials edition, you can only migrate contacts. You can't migrate email or calendar data.

If you're migrating to G Suite, you can migrate contacts using the data migration service.

You must be signed in as a super administrator for this task.

Before you begin

Is my legacy environment supported?

You can migrate contacts using the data migration service if you're migrating from the following Microsoft Exchange Web Services (EWS) environments: Microsoft Exchange Server 2007, 2010, 2013, 2016, or Microsoft Exchange Online (Microsoft Office 365).

Set up your legacy environment (required)

Before you can use the data migration service, you need to prepare the environment you're migrating from.

Step 1: Set up the data migration service

Before migrating contacts for a single user or for multiple users, set up the service.

  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. From the Admin console Home page, go to Data migration.
  3. Click Set Data Migration Up.
  4. Under Migration Source, select your version of Exchange or Office 365. Then, select Contacts.
  5. Under Connection Protocol, choose an option:
    • Auto Select (Recommended).
    • Exchange Web Services (EWS), and in the Server URI field enter your EWS server name (for example, https://outlook.office365.com/EWS/Exchange.asmx).
  6. Under Role Account, enter the email address and password for your role account.
  7. Click Continue.
  8. (Optional) If the connection was unsuccessful, verify the role account and connection protocol information is correct and click Continue.
  9. Under Migration start date, accept the option that appears or choose a start date for your migration.
  10. Under Migration Options, accept the options that appear or exclude some data.
  11. Click Select Users.

Step 2: Complete the migration

Migrate contacts for a single user
  1. Complete the steps above to set up the data migration service.
  2. Click Add user.
  3. In the G Suite Email field, start entering the user's new G Suite email address and choose from the list of suggested users.
  4. In the Source Email field, enter the user's legacy email address.
  5. Click Start.
  6. (Optional) To migrate another user's contacts, repeat these steps.

Tip: To exit a completed migration, click Moreand thenExit migration.

Migrate contacts for multiple users
  1. Complete the steps above to set up the data migration service.
  2. Click Bulk upload with csv.
  3. Click Attach File to upload the migration CSV file with the legacy email addresses and the new G Suite email addresses

    For details on how to format the file, go to Use CSV files with the data migration service.

  4. Click Upload and Start Migration.
  5. If there are errors in your file, choose an option:
    • To update the file, click Cancel. Then, upload the updated file.
    • To ignore the incorrect mappings, check the Ignore errors box.

Tip: To exit a completed migration, click Moreand thenExit migration.

Migration tips


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