Migrate contacts with the data migration service

If you're migrating to Google Workspace from Microsoft Exchange, you can migrate contacts using the data migration service.

Before you begin

You must be signed in as a super administrator for this task.

Is my source account supported?

You can migrate contacts using the data migration service if you're migrating from the following Microsoft Exchange Web Services (EWS) environments: Microsoft Exchange Server 2007, 2010, 2013, 2016, or Microsoft Exchange Online (Microsoft Office 365).

Set up your source account (required)

Before you can use the data migration service, you need to prepare your source account.

Step 1: Set up the data migration service

Option 1: Set up Exchange Online
Migrating from Microsoft Exchange Online (Office 365) is temporarily unavailable. Learn more
  1. Make sure you have completed the steps in Prepare your source account: Exchange Online
  2. Click Select Users.
Option 2: Set up other versions of Exchange
  1. Sign in to your Google Admin console.

    Sign in using an account with super administrator privileges (does not end in @gmail.com).

  2. From the Admin console Home page, go to Data migration.
  3. Click Set Data Migration Up.
  4. Under Migration Source, select your version of Exchange.

    Then, select Email as the data type.

  5. Under Connection Protocol, choose an option:
    • Auto Select (Recommended)
    • Exchange Web Services (EWS) and in the Server URI field enter your EWS server name (for example, https://outlook.office365.com/EWS/Exchange.asmx)
  6. Under Role Account, enter the email address and password for your role account.
  7. Click Start.
  8. (Optional) If the connection was unsuccessful, verify the role account and connection protocol information is correct. Then, click Start again.
  9. Click Select Users.

Step 2: Complete the migration

Migrate contacts for a single user
  1. Click Add user.
  2. In the Source Email field, enter the user's legacy email address.
  3. In the Google Workspace Email field, start entering the user's new email address and choose from the list of suggested users.
  4. Click Start.
  5. (Optional) To migrate another user's contacts, repeat these steps.

Tip: To exit a completed migration, click Moreand thenExit migration.

Migrate contacts for multiple users
  1. Click Bulk upload with csv.
  2. Click Attach File to upload the migration CSV file.

    For details on how to format the file, go to Use a migration CSV file.

  3. Click Upload and Start Migration.
  4. If there are errors in your file, choose an option:
    • To update the file, click Cancel. Then, upload the updated file.
    • To ignore the incorrect mappings, check the Ignore errors box.

Tip: To exit a completed migration, click Moreand thenExit migration.

Migration tips

Google, Google Workspace, and related marks and logos are trademarks of Google LLC. All other company and product names are trademarks of the companies with which they are associated.

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