Migrate contacts with the data migration service

If you're migrating to Google Workspace, you can migrate contacts using the data migration service if you're migrating from Microsoft Exchange Server 2007, 2010, 2013, 2016, or Exchange Online (Microsoft 365).

You must be signed in as a super administrator for this task.

Before you begin

1. Before you can use the data migration service, you need to complete steps in the account you're migrating from. For details on setting up your source account, go to Prepare your source account.
2. Complete the steps below to set up the data migration service to migrate contacts.

Step 1: Set up the data migration service

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Option 1: Set up Exchange Online

1. Make sure you complete the steps in Prepare your source account: Exchange Online. 
2. Click Select Users and move to Step 2: Complete the migration (below on this page).

Option 2: Set up other versions of Exchange

1. Sign in to your Google Admin console.

   Sign in using an account with super administrator privileges (does not end in @gmail.com).

2. In the Admin console, go to Menu  AccountData migration.
3. Click Set Data Migration Up.
4. For Migration Source, select your version of Exchange.
5. Select Contacts as the data type.
6. For Connection Protocol, choose an option:
   • Auto Select (Recommended)
   • Exchange Web Services (EWS) and for Server URI, enter your EWS server name (for example, https://outlook.office365.com/EWS/Exchange.asmx).
7. For Role Account, enter the email address and password for your role account.
8. Click Start.
9. If the connection was unsuccessful, verify the role account and connection protocol information is correct and click Start.
10. Click Select Users and move to Step 2: Complete the migration (below on this page).

Step 2: Complete the migration

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Migrate contacts for a single user

1. Click Add user.
2. For Source Email, enter the user's source email address.
3. For Google Workspace Email, start entering the user's new email address and choose from the list of suggested users.
4. Click Start.
5. (Optional) To migrate another user's contacts, repeat these steps.

Tip: To exit a completed migration, click MoreExit migration.

Migrate contacts for multiple users

1. Click Bulk upload with csv.
2. Click Attach File to upload the migration CSV file.

   For details on how to format the file, go to Use CSV files with the data migration service.

3. Click Upload and Start Migration.
4. If there are errors in your file, choose an option:
   • To update the file, click Cancel. Then, upload the updated file.
   • To ignore the incorrect mappings, check the Ignore errors box.

Tip: To exit a completed migration, click MoreExit migration.

Migration tips

• If you want to know more about the data migration service, including how many users you can migrate, go to Is the data migration service right for my organization?
• If you have questions about running a migration, go to Data migration service FAQ.
• To change the migration settings, you must first cancel the migration. For details, go to Cancel a migration.
• You can change the migration's speed. For details, go to Make my migration run faster.
• You can monitor the status of an individual user's migration and request a domain-level report. Refer to Monitor a migration.
• If you encounter issues during a migration, go to Troubleshoot the data migration service.

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