Enroll your device

Enrolling your Google Meet hardware device adds it to your organization's domain. Any user in your organization can enroll a device. However, you can limit which users can enroll devices by applying certain privileges in the Google Admin console. 

Before you begin

  • If your device was previously enrolled, you can wipe the device to return it to its original (factory) state before enrolling it again. For details, see Wipe Chrome OS device data.
  • Verify your organization’s domain name and make sure you have enough device licenses. For details, see Verify your organization's domain.
  • An administrator must sign in to the Admin console to accept the latest Google Meet hardware Terms of Service before enrolling devices. 
  • Make sure you, or the person enrolling the devices, has the Enroll Google Meet hardware admin privilege. For details, see Limit who can enroll devices in your organization on this page.

Enroll your device (ChromeOS devices)

  1. Turn on your device.
  2. (Optional) Connect a USB keyboard to the device.
    You can enroll a device without using a USB keyboard, but the virtual keyboard will not appear on the touchscreen. 
  3. Complete the on-screen setup to select your language, keyboard layout, time zone, and network. 
  4. (Optional) To customize setup options:
    • To customize accessibility options for the setup process, select Accessibility and choose your options.
    • To allow your device to send information to Google, select Help make Chrome OS better by automatically sending diagnostic and usage data to Google. For details on what what gets reported, go to Error reporting in Change settings for all devices.
    • To use hardware security features, select System security setting. For details on the features, go to About the secure module.
  5. Read and accept the Chrome OS Terms of Service.
  6. Sign in with your Google Workspace email address and password.
  7. When enrollment is complete, click Done.
  8. When the Google Meet hardware screen appears, follow the on-screen instructions to test your camera, microphone, and speaker. 
    Tip: If you can’t see video or hear audio during the test, make sure your camera, microphone, and any speakers are connected. It might help to unplug the cables and plug them in again.

Enroll your device (non-ChromeOS devices)

Non-ChromeOS devices, such as Poly Studio X and Logitech devices, are enrolled by entering an on-device code into the Meet hardware Admin console.

  1. Turn on your device.
  2. Ensure your touch controller is paired to the device and online. If it is not, you will need to pair it before continuing.
    1. For Poly Studio X devices, access the System Web Interface to ensure it is paired.
    2. For Logitech devices, access the room device settings to check the pairing status.

      As soon as it’s paired, select Google Meet as your provider of choice.

  3. Sign in to your Google Admin console.
  4. Go to Menu and then Devicesand thenGoogle Meet hardwareand thenDevices.
  5. In the bottom left of the page, in the More section, click Enroll a device with a code and enter the code created on your Logitech or Poly device.

Note: If you get an enrollment error, make sure you have enough device licenses. On the Device detail page of your Admin console, go to the More section on the bottom left and click Licenses.

Limit who can enroll devices in your organization

Restricting who can enroll devices will prevent licenses from being used by unauthorized users. Turn on the Require enrollment privilege and then assign the Enroll Google Meet hardware admin privilege to the users who are allowed to enroll devices. Any changes you make will not impact devices that are already enrolled.

To control who can enroll new devices: 

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. Go to Menu and then Devicesand thenGoogle Meet hardwareand thenSettings.
  3. Click Service settings, check the Require enrollment privilege box, and click Save.
  4. Make sure to include the Enroll Google Meet hardware privilege and follow these steps to Create or edit a custom admin role.
  5. For the users who can enroll devices, follow the steps to assign the role.

Next step

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