Chat settings

Google Hangouts replaces all other chat experiences, including Google Chat and Google Talk. Google Apps for Work administrators can decide whether or not to switch to this new messaging experience for their organization.

Users can chat with anyone who has a Google Apps account by signing in to Gmail with their Google Apps account.

If you'd like to prevent users at your domain from signing in to Google Talk, follow the steps to disable a service that you no longer want, or continue reading about sharing options.

To manage your domain's chat settings:

  1. Sign in to the Google Admin console.
  2. Click Apps > Google Apps > Talk/Hangouts.
  3. Adjust the settings as described below.
Sharing options
Note: These options do not apply to video calls.

The Google network referred to in these options is comprised of Google Apps and Gmail users.

Within the Google network
User status
  • Display users' chat status outside your domain
    Each user's status is automatically shown within your domain. Check this box to show the custom status messages of your users to other users in the Google network.

  • Warn users when chatting outside this domain
    Check this to warn users when they're chatting in the Google network, but outside your domain if you've allowed that option. This applies to chat in Gmail.

  • Users can chat with other users outside this domain
    Uncheck this option to restrict chat to users within your domain.

    This option is available only in Google Apps for Work, Education, and Government editions.
Outside the Google network
User ability
  • To enable your users to chat in a larger federated network, update your domain's Service (SRV) records. Learn more

It isn't possible to transfer viruses within a chat window or through a call, but warn your users to beware of links that are sent to them. They should not click links unless they can verify the source, as viruses and Trojans are sometimes contained in web pages.
Chat history
Note: These options do not apply to video calls.

If you check the box to Disable chat history by forcing all future chats to be "Off the record", any future chat discussions your users have won't be archived in their email accounts. If chat history was enabled in the past, your users may still have some chat conversations archived after you disable the feature.

If you don't disable chat history for your domain, your users will be able to control their own chat history settings. See Chat history to learn more.

Chats that have been taken off the record aren't stored in Gmail chat history. However, if users chat with someone who is connected to the Google Talk service with a third-party chat client, it's possible that person's software is keeping a separate copy of the chat history.
Chat invitations
Note: These options do not apply to video calls.

Check Automatically accept chat invitations between users within your domain if you want chat invitations to be accepted among users in your domain without users having to manually accept invitations. This is a default setting; users will be able to override this setting and change it in their accounts.

Additional services

Use these settings to control whether your users can initiate voice or video calls.

  • Allow users to place phone calls to landline and mobile phones from chat

    This option to make computer-to-phone calls is not available if your declared country is in the blocked list found here.

    Within chat, this option is called Call phone.

  • Allow users to place voice calls from chat to other chat users

    This option enables computer-to-computer voice calls.

  • Allow users to place video calls

    Allows users to start and join Hangouts video calls.