Reset your administrator password

If you're an administrator of a Google Cloud account and you forgot your password, or are having trouble signing in to your account, here's what you can do to access your account.

Note: Users must log in with their administrator’s account. You can use the account chooser to change accounts.

Reset your administrator password

  1. Open the sign in/recovery page and enter the username you use to sign in to your administrator account.
  2. Click Next.

    If you don't know your username, click Forgot email?. Then follow the instructions to access your account using your recovery email address or phone number.

    Tip: Click "Try a different question" in the recovery flow if you can't answer some questions.

If you don't see recovery email or phone options, it could be for one of these reasons:

  • You didn't add this information to your admin account.
  • Your Google Cloud account has more than 3 super admins or 500 users.

See If email and phone options aren't available below.

If email and phone options aren't available

  1. Ask another admin in your organization with Super Admin privileges to reset your password using the Google Admin console.
  2. If you can't ask another administrator for help, follow the instructions to verify your domain. This option may appear when you step through the questions to reset your password by clicking on “Try a different question”.
  3. If you don't see the option to verify your domain, this means that your Google Cloud account has more than 500 users. Contact support using this form (G Suite only).

Important: If your admin account didn't have a recovery email address or phone number, make sure you add these recovery options to your account once you've signed in to the Admin console.

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