Search
Clear search
Close search
Google apps
Main menu

Reset your administrator password

Let's make sure you're in the right place. These steps are for administrators who manage Google Accounts for a company, school, or other group. To reset the password of your own gmail.com account, go here instead.

If you're an administrator of a Google Cloud account and you forgot your password or are having trouble signing in to your account, here's what you can do to access your account.

Reset your administrator password

  1. Go to admin.google.com.
  2. Enter the username you use to sign in to your G Suite administrator account. Then click Next.

    If you don't know your username, click More options > Forgot email. Then follow the instructions for accessing your account using your recovery email address or phone number.

  3. When asked for your password, click Forgot password? Then follow the instructions for accessing your account using your recovery email address or phone number.

Recovery email or phone options not available? In this case, you didn't add this information to your admin account, or your Google Cloud account has more than 3 super admins or 500 users. Skip to If email and phone options aren't available below.

If email and phone options aren't available

  1. First, ask another G Suite admin in your organization with Super Admin privileges to reset your password using the Google Admin console.
  2. If you can't ask another administrator for help, follow the instructions to verify your domain, if this option is presented when you step through the questions to reset your password.
  3. If you're not presented with the option to verify your domain, your Google Cloud account has more than 500 users. Step through these instructions to contact G Suite support.

Important: If your admin account didn't have a recovery email address or phone number, make sure you add these recovery options to your account once you've signed in to the Admin console.

Related topics 

Was this article helpful?
How can we improve it?
Sign in to your account

Get account-specific help by signing in with your G Suite account email address, or learn how to get started with G Suite.