Give a user an alternate "email alias" address (sales@)

Let's make sure you're in the right place. These steps are for admins who manage Gmail accounts for a company, school, or other group. To use email aliases with a personal gmail.com account, follow these steps instead.

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As an administrator, you can create an alternate email address (email alias) for a user so they can send and receive email from another address. You can add up to 30 email aliases for each user at no extra cost.

Email aliases are a helpful way for individuals to receive mail sent to another address, all in one place. For instance, aliases are useful for sales and support staff who want a memorable, public email address. 

Users continue to sign in to their Google Workspace account with their primary address, not their email alias.
 

When should I use aliases?

Email aliases are useful for small businesses just getting started. For example, a one-person business might create 3 aliases: info@solarmora.com for customer inquiries, billing@solarmora.com to manage invoices, and sales@solarmora.com to manage sales. Your personal account won't be overloaded, and you can still use it for internal email exchanges. Aliases make it easier to keep your inbox organized.

Single user examples:

  • Someone in your organization fills multiple roles—Create aliases for multiple roles instead of constantly switching between multiple inboxes with different email accounts. For example, bill@solarmora.com wants a separate email address for sales inquiries. He sets up the email alias sales@solarmora.com. Mail sent to either address goes to Bill's inbox.
  • You need a temporary email address—Use an alias to sign up for a particular service or run a new temporary project.

Important: Aliases aren't private. In some cases, they’re visible to other users. For example, if a recipient searches Gmail for messages from bill@solarmora.com, search results might also include messages from Bill's alias, sales@solarmora.com.

Tip: If you need an email address that's used by multiple users, we recommend using Gmail delegation instead. For more information, continue reading.

When should I use Gmail delegation instead of an alias?

As your organization grows, you might need more than one person to read and respond to messages sent to a certain email address. For example, everyone on your sales team might want to check and respond to messages sent to sales@solarmora.com. In this case, we recommend setting up Gmail delegation for that email address. No one’s personal inbox is cluttered, and every team member has access to the relevant information. To learn more, go to Delegate and collaborate on email.

Learn how to turn Gmail delegation on or off.

Add an email alias for a user

You can add up to 30 aliases for each user, at no extra cost.

Tip: Try the Home page quick link. On your Admin console Home page, click Create an alternate email address (email alias)and thenenter your userand thenclick Proceedand thengo to step 5 below.

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Users.
  3. To open the user settings page, click a user name.

    If you need help finding the user in the list, go to Find a user account.

  4. On the left, click Add Alternate Emails.
  5. Click Alternate email and enter a name for the alias (the part of the address that appears before the @ sign) and, if needed, select a domain.

    Repeat this step for each new alias that you want to add for the user.

  6. Click Save.

Within 24 hours (often sooner), the user begins receiving email sent to this address.

How users send email from an alias

If the user wants to send email from the alias, they need to set up a custom "From" address in Gmail using the alias. The “From” address is user-managed and not visible to you in the Admin console. If a user wants to set up a custom “From” address, tell them to go to Send emails from a different address or alias

Although only one user can receive mail from the alias, multiple users can send email from an alias if they set up a custom “From” address. Depending on which user you are, you need to check or uncheck the Treat as alias box in Gmail. For details, tell your users to review Should I uncheck “treat as an alias” in Gmail?

Remove a user's email alias

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Users.
  3. Click the userand thenAdd Alternate Email.

    If you need help finding the user in the list, go to Find a user account.

  4. Next to the alias, click Remove "".

    Note: If you don’t see Remove, the alias was automatically added as a domain alias. A domain alias is available to all users, so you can't remove it for just one user. Instead, you need to remove the domain alias. For details, go to Remove a domain from your Google Workspace account.

  5. Click Save.

It can take up to 24 hours for the alias to be removed.

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