Redirect incoming messages to another email address

You add an alias to an email address to map incoming messages from one address to another. For example, you might have an employee leave your organization, but you still need to make sure that you don’t miss any messages from your customers. These mappings are similar to a virtual user table. You don’t need to create individual routing settings for each address mapping—just add an alias to the email address that you want to redirect.

Limits on mappings

  • You can map up to 5,000 recipient addresses in your organization to other addresses.
  • You can map an individual recipient address to a maximum of 12 addresses.

Set up aliases to redirect messages

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Appsand thenG Suiteand thenGmailand thenAdvanced settings.

    Tip: To see Advanced settings, scroll to the bottom of the Gmail page.

  3. On the left, select the top-level organizational unit.
  4. Next to Recipient address map, click Configure or Edit to edit an existing setting. 
  5. At the top, enter a description.
  6. Under Messages to affect, choose an option:
    • To apply the setting to all received messages, select All incoming messages
    • To apply the setting to messages coming from outside of your organization, select Only external incoming messages.
  7. (Optional) To send the message to the original recipient as well as the new address, under Routing options, check the Also route to original destination box.
  8. In the box, enter the original address followed by the address that you want to map to. Separate the addresses with a comma.

    Example:
    originaladdress@example.com, newaddress@example.com

  9. Click Add.
  10. When you're done making changes, click Add setting or Save. Any settings you add are highlighted on the email settings page. 
  11. At the bottom of the email settings page, click Save.

It can take up to 24 hours for changes to take effect. You can track changes in the Admin audit log.

Was this helpful?
How can we improve it?

Need more help?

Sign in for additional support options to quickly solve your issue