Redirect incoming messages with address maps

This article is for Google Workspace administrators who want to set up message redirects for their organization. Google Workspace users can Forward email to other Google Workspace accounts. Personal Gmail account users can Automatically forward Gmail messages to another account.

As an administrator, you can use address maps to redirect incoming messages to email addresses that are different from the original recipient or destination. An address map is a relationship (or map) between the original recipient of a message and different or additional recipients.

Note: Message forwarding and message redirecting are different. Forwarding changes the content of the original message, and forwarded messages include message history. Redirecting doesn't change the content of the original message, and redirected messages appear to come directly from the original sender.

You might use address maps in these instances:

  • An employee left your organization, and you want to redirect any future messages for them to another, current employee. Map the ex-employee email address to the current employee email address.
  • You want to use one email address for multiple recipients. For example, you can map the email address to the email address of each of your sales employees. When you send a message to, a copy is sent to every mapped address.
  • Someone in your organization changed their name and email address. Map their old email address to their new one so they can continue to get messages sent to their old address.
  • A person in your organization has an email address that's often misspelled. Create an alias with the misspelled address, then map the alias to the person's correct email address. Messages sent to the misspelled address are redirected to the correct address.

Mapped addresses are stored in an address map table in your Google Admin console:

  • Each row in the table represents an address map.
  • Each address map can include up to 5,000 recipient addresses.

Address maps and sending limits

Depending on your email sending practices, we may reduce the recipient address limit for your domain. This can affect recipient limits for your address maps. We recommend you follow our best practices for sending mail to Gmail users.

Add a Gmail address map

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in

  2. In the Admin console, go to Menu ""and then"" Appsand thenGoogle Workspaceand thenGmailand thenRouting.
  3. On the left, select the top-level organizational unit.
  4. Scroll down to Email forwarding using recipient address map, then click Add or Add another rule
  5. In the Add setting box, take these steps:

    Setting What to do

    Enter a descriptive name for the address map. This name is displayed in the address map table.

    1. To forward emails, map original recipient to new recipient

    To add address maps one at a time, click Add:

    1. In the Address field, enter the original email address.
    2. In the Map to address field, enter the address you want to forward to.
    3. Click Add.
    4. Repeat steps a to c until you’ve added all address maps.

    To add multiple address maps at once, click Bulk Add:

    1. Enter the original email address followed by a comma, then enter the new recipient address.
    2. Use the Return or Enter key to add a new line.
    3. Repeat steps a and b until you’ve added all address maps.
    4. Click Add aliases.
    2. Messages to affect

    Choose one option:

    • All incoming messages: Apply the setting to all received messages.
    • Only external incoming messages: Apply the setting only to messages from senders outside your organization.
    2. Routing options

    (Optional) To also send the message to the original recipient, check the Also route to original destination box.

    4. Options (Optional) To keep the original recipient information in the message header, check the Add X-Gm-Original-To header box. You might want to do this if the servers you forward to manage messages based on message header information. Message header information can also be useful for troubleshooting email delivery.
  6. At the bottom of the Add setting box, click Save

It can take up to 24 hours for changes to take effect. You can track changes in the Admin audit log.

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