Give a user an additional "email alias" address (sales@)

Let's make sure you're in the right place. These steps are for admins who manage Gmail accounts for a company, school, or other group. To use email aliases with a personal gmail.com account, follow these steps instead.

As an administrator, you can give a user an alternate address for receiving mail, in addition to their primary address. Do this by adding an email alias to their account in your Google Admin console. You can give a user an email alias at no extra cost. If needed, the user can then set up the address in Gmail to send mail from the alias. 

People use email aliases to send and receive mail. They must keep using their primary address to sign in to their account, sync with a mobile device, or share files in tools, such as Google Docs and Sites.

When should I use aliases?

Email aliases are useful for small businesses just getting started. For example, you might create 3 aliases: info@solarmora.com for customer inquiries, billing@solarmora.com to manage invoices, and sales@solarmora.com to manage sales. Your personal account won't be overloaded, and you can still use it for internal email exchanges. Aliases make it easier to keep your inbox organized.

 

Single user examples:

  • Someone in your organization fills multiple roles—Create aliases for multiple roles instead of constantly switching between multiple inboxes.
  • You need a temporary email address—Use an alias to sign up for a particular service or run a new temporary project.

Important: Aliases aren't private. In some cases, they’re visible to other users. For example, if a recipient searches Gmail for messages from bill@solarmora.com, search results might also include messages from Bill's alias, sales@solarmora.com.

When should I use Gmail delegation instead of an alias?

If you need a Gmail account that’s accessed and used by more than one person, we recommend using Gmail delegation instead of an alias.

As your organization grows, you might need more than one person to read and respond to messages sent to a certain email address. For example, everyone on your sales team might want to check and respond to messages sent to sales@solarmora.com. In this case, we recommend setting up Gmail delegation for the email address. No one’s personal inbox is cluttered, and every team member has access to the relevant information. For details, go to Turn Gmail delegation on or off.

Add an email alias for a user

You can add up to 30 aliases for each user, at no extra cost.

Tip: Try the Home page quick link. On your Admin console Home page, click Create an alternate email address (email alias)and thenenter your userand thenclick Proceedand thengo to step 5 below.

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Users.
  3. Click the userand thenAdd Alternate Emails.

    If you need help finding the user in the list, go to Find a user account.

  4. Click Alternate email and enter a name for the alias (the part of the address that appears before the @ sign) and, if needed, select a domain.

    Repeat this step for each new alias that you want to add for the user.

  5. Click Save.

Within 24 hours (often sooner), the user begins receiving email sent to this address.

How users send email from an alias

If the user wants to send email from the alias, they need to set up a custom "From" address in Gmail using the alias. The “From” address is user-managed and not visible to you in the Admin console. If a user wants to set up a custom “From” address, tell them to go to Send emails from a different address or alias

Although only one user can receive mail from the alias, multiple users can send email from an alias if they set up a custom “From” address. Depending on which user you are, you need to check or uncheck the Treat as alias box in Gmail. For details, tell your users to review Should I uncheck “treat as an alias” in Gmail?

Remove a user's email alias

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Users.
  3. Click the userand thenAdd Alternate Email.

    If you need help finding the user in the list, go to Find a user account.

  4. Next to the alias, click Remove Cancel.

    Note: If you don’t see Remove, the alias was automatically added as a domain alias. A domain alias is available to all users, so you can't remove it for just one user. Instead, you need to remove the domain alias. For details, go to Remove a domain from your Google Workspace account.

  5. Click Save.

It can take up to 24 hours for the alias to be removed.

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