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View Email Log Search result details

If you use Email Log Search to find and troubleshoot missing messages, you can sift through the result details to evaluate message delivery.

View details

On the search results page, you click a message’s subject or message ID to see details about the message and its recipient or recipients.

Click a recipient's email address in Recipient details to see more information, including the message's delivery status.

 Note: The same message can have a different delivery state for each recipient.

Learn about using the delivery state information to troubleshoot email issues.

Message details

This section has basic information, including subject, sender, and recipient. It also shows:

  • Date—Either the date the email is reported to be sent or the first time a log search entry appears.
  • Message ID—A unique identifier given by the mail processing system. The identifier appears in the message header.
    If you see SMTPIN_ADDED_REJECT_SESSION in the Message ID field, (for example,, and the other fields display “N/A”, it means that both of the following are true:
    • The mail system can't determine the message ID.
    • SMTP relay rejects relaying of the message.
  • Message size—The total size of the message including attachments.
  • Attachments—The number of files attached to the message.

Recipient details

The Recipient details section lists the recipient's email address, delivery date and time, transit duration, and message status. 

The times shown represent the time zone of the computer you used to conduct the search.

Transit progress and delivery states

In the Recipient details section, you can click a recipient's email address to see the message's transit progress and delivery states. Each row represents 1 step in the delivery process and shows the date, the time, and a description of that step. 

The IP address information shows where an email was received from or sent to. If a message was received via, it shows the IP address of the SMTP server that sent the message. If the message was received from a web user, it shows the source IP of the browser that sent the message.

You can also see if the message was encrypted via Transport Layer Security (TLS), and if it was delivered or marked as spam.

See Interpret results and troubleshoot missing messages for descriptions of each possible state. At the top, click Back to results to return to the results list.

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