View Email Log Search result details

If you use Email Log Search to find and troubleshoot missing messages, you can use the Details page to help evaluate message delivery.

View details

  1. Perform an email log search.
  2. On the search results page, click a message’s subject (or message ID) to see more details.You'll see Message details, Post-delivery message details, and Recipient details.


    Message details

    This section shows the message subject, sender, and other information:

    • Sender—Email address that sent the message. If a delegated user sent the message on behalf of the Sender's account, the delegate's email address is also shown.
    • Recipient—This can be one or multiple recipients. Click the triangle to show all recipients.
    • Date—Either the date the message is reported to be sent or the first time a log search entry appears.
    • Message ID—A unique identifier given by the mail processing system. The identifier appears in the message header.

      If SMTPIN_ADDED_REJECT_SESSION appears anywhere in the Message ID field, and the other fields show N/A, both of these are true:

      • The mail system can't determine the message ID.
      • SMTP relay rejected relaying the message.
    • Message size—The total size of the message including attachments.
    • Attachments—The number of files attached to the message.
    • Direction—Indicates whether the messages was outgoing (Sent), incoming (Received), or sent and received within your domain (Mixed).
    • Expand results to all recipients— When this option appears, it means your search criteria are limiting the display of all recipients for a particular message. Click the option to override your search criteria and display all other recipients of the email.
    Post-delivery message details

    For each recipient, this section shows the post-delivery status of a message. This is the status of a message in a user's mailbox, or an indication that the message has been deleted. 

    Note: Not available for external, deleted, and non-Gmail accounts.

    Recipient details

    This section shows a message's delivery history. Click an email address to expand the steps. The date/time and delivery state is shown for each step.

    • The times shown represent the time zone of the computer you used to conduct the search.
    • The IP address information shows where an email was received from or sent to. If a message was received via, it shows the IP address of the SMTP server that sent the message. If the message was received from a web user, it shows the source IP of the browser that sent the message.
    • You can also see if the message was encrypted via Transport Layer Security (TLS), and if it was delivered or marked as spam.
  3. Click Back to results to switch from message details back to your search results.

Note: The same message can have a different delivery state for each recipient.

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