Legitimate mail to a group is marked as spam

Legitimate messages sent to a group might sometimes be marked as spam and sent to the moderation queue. To avoid delivery issues, you can adjust a group's spam controls to allow suspected spam messages to be delivered. This action is known as whitelisting a group.

Note: To limit the worst spam, messages marked as high-confidence spam are always rejected even if the group is whitelisted.

Adjust a group's spam controls

This task requires turning on Google Groups for Business.

  1. As a group owner or super administrator, sign in at: http://groups.google.com/a/your_domain.com.
  2. Find the group to be whitelisted and click the group name.
  3. In the top corner of the screen, click Manage.
  4. Click Settings > Moderation.
  5. In the Spam messages section, select Skip the moderation queue and post to the group.
  6. Click Save.

If you continue to experience delivery issues with group messages, see bulk sender guidelines.

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