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Legitimate mail to a group is marked as spam


This page is for administrators. To manage groups for your own account, visit Google Groups help. Requires turning on Groups for Business

Sometimes, Google Groups might mark legitimate messages as spam and send them to the moderation queue. To avoid delivery issues, you can relax a group's spam controls to allow delivery of suspected spam.

Note: To limit the worst spam, messages marked as high-confidence spam are always rejected even if you relax the group’s spam controls.

Relax a group’s spam controls

To relax a group's spam controls to allow delivery of suspected spam:

  1. Sign in to Google Groups.
  2. Click the name of a group.
  3. On the left, click Group settingsand thenPosting policies.
  4. Under Spam message handling, select Post suspicious messages to the group.
  5. Click Save changes.

Related topics

Still need help?

Contact Google Workspace support.

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