Legitimate mail to a group is marked as spam

This article is for administrators. To manage your own groups, visit the Google Groups help.This feature requires turning on Google Groups for Business.

Sometimes, Google Groups might mark legitimate messages as spam and send them to the moderation queue. To avoid delivery issues, you can relax a group's spam controls to allow delivery of suspected spam.

Note: To limit the worst spam, messages marked as high-confidence spam are always rejected even if you relax the group’s spam controls.

Relax a group’s spam controls

  1. Sign in to Google Groups.
  2. Click the name of a group.
  3. On the left, click Group settingsand thenPosting policies.
  4. At the top right, next to Advanced, click Turn on "".
  5. Under Spam message handling, select Post suspicious messages to the group.
  6. Click Save changes.

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