Legitimate mail to a group is marked as spam

Sometimes, Google Groups might mark legitimate messages as spam and send them to the moderation queue. To avoid delivery issues, you can relax a group's spam controls to allow delivery of suspected spam. Relaxing spam controls is also known as whitelisting a group.

Note: To limit the worst spam, messages marked as high-confidence spam are always rejected even if the group is whitelisted.

Relax a group's spam controls

This task requires turning on Google Groups for Business.

  1. As a group owner or super administrator, sign in at: http://groups.google.com/a/your_domain.com.
  2. Find the group to be whitelisted and click the group name.
  3. In the top corner of the screen, click Manage group.
  4. Click Settings and then Moderation.
  5. In the Spam messages section, select Skip the moderation queue and post to the group.
  6. Click Save.

If you continue to have delivery issues with group messages, go to bulk sender guidelines.

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