Legitimate mail to a group is marked as spam


This article is for G Suite administrators. To manage your own groups, visit the Google Groups help.
This feature requires turning on Google Groups for Business." "

Sometimes, Google Groups might mark legitimate messages as spam and send them to the moderation queue. To avoid delivery issues, you can relax a group's spam controls to allow delivery of suspected spam. Relaxing spam controls is also known as whitelisting a group.

Note: To limit the worst spam, messages marked as high-confidence spam are always rejected even if the group is whitelisted.

Relax a group's spam controls

Using new Groups
  1. Sign in to Google Groups.
  2. Click My groups.
  3. Click the name of a group.
  4. On the left, click Group settingsand thenPosting policies.
  5. At the top right, next to Advanced, click Turn on "".
  6. Under Spam message handling, select Post suspicious messages to the group.
  7. Click Save changes.
Using classic Groups
  1. Sign in to Google Groups.
  2. Click My groups.
  3. Click the name of a group.
  4. Above the list on the right, click Manage group.
  5. Click Settings and then Moderation.
  6. In the Spam messages section, select Skip the moderation queue and post to the group.
  7. Click Save.

Related topics

Still need help?

Contact G Suite support.

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