Set up your Help desk

Set up a Help desk to support your Google Workspace users.

Set up support channels

Consider the following tools to create multiple ways for users to get help:

  • Phone
  • Email
  • Website
  • An internal page to store all troubleshooting information
  • Google Meet and Google Chat for video and chat support
  • Google Groups for users and support staff to share tips and best practices
  • Google Forms to create a place for users to submit support requests (on a website or in an email)
  • Voice over Internet Protocol (VoIP)
  • A station for in-person help (clearly post your hours of operation)

Tip: Use an internal ticket system to keep track of requests, support volumes, and time to resolution.

Train your support team

Use the following resources to prepare your support team to answer questions about Google Workspace:

Provide support

Process support requests

Consult our Help Centers for troubleshooting and support.

Contact Google for support

If you can't resolve the issue after searching our Help Centers, open a support case with Google. For details, see Contact Google Workspace support.

Note: Before you open a support case, collect the information the support team will need. For details, see Before you call Support: Gather key information.

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