Google Duo has transitioned to Google Meet for video meetings. As an administrator, you can turn off Duo features for your users, but we recommend you keep them on.
Send & check messages with Meet
The Legacy (Duo) messages feature is no longer available. Your users will need to export their messages from their legacy calling account settings before they're removed on January 26, 2026. Users can only view their messages on the Google Meet app.
About age restrictions for Legacy (Duo-like) calling features
If you have Google Workspace for Education, users in your organization must be over 18 years of age to use legacy calling features. You don’t need to change any settings to prevent users under 18 from using legacy calling features.
Turn off non-compliant features
Duo is not yet compliant with Google core service requirements. To prevent users from accessing non-compliant features, you can turn off access to Duo for your organization.
There are two ways you can turn off Duo:
- Additional Google services switch: Turning off access to Duo using the Additional Services switch will also prevent people in your organization from using all other additional services (those without an individual on/off switch). However, users can still access Duo features with a personal account. To turn off access to Duo this way, go to Manage access to services that aren't controlled individually.
- Legacy services switch: For more information, go to Turn Meet legacy calling on or off for your users without impacting additional services.
Turning off Meet affects former Duo users
Turning off Meet turns off Duo Calling, now Meet legacy calls, even if the additional services switch is on. This action turns off all Meet legacy calling accounts and users will lose all of the data associated with those accounts. That data cannot be recovered.
