Požadovaná stránka aktuálně není k dispozici ve vašem jazyce. V dolní části stránky však můžete vybrat jiný jazyk, případně pomocí funkce překladu integrované v prohlížeči Google Chrome jakoukoli stránku okamžitě přeložit do vybraného jazyka.

Change a reseller's access to your Google Workspace account

If your Google Workspace account is managed by a reseller, the reseller can access your Google Admin console and submit support cases for you.

Google recommends allowing a reseller access to your account. Your reseller can more easily troubleshoot any issues you might have with Google Workspace.

Change your reseller’s access 

By default, your reseller can access your Google Admin console and submit support cases for you.

Note: It can take up to 24 hours for your change to take effect.

  1. Sign in to your Google Admin console.

    Sign in using your administrator account (does not end in @gmail.com).

  2. From the Admin console Home page, go to Account settingsand thenAccount management.
  3. Check or uncheck the Reseller Access box. If you uncheck the box, your reseller can't access your Admin console or submit support cases for you.
  4. Click Save changes.

Change access for Support-only resellers 

You must have the Support Manager role in Google Cloud Support Center to complete these steps.

Add reseller access in the Google Cloud Support Center

If you have a reseller who provides support, you can give them access to your account. Or, if your reseller has access to your Admin console, they already have support access.

  1. Sign in to the Google Cloud Support Center with your Google Workspace admin account username and password.
  2. At the left, click Support Partners.
  3. For the Google service you want, click Assign Support Partner. The reseller must verify the support relationship with your account. 
  4. Choose an option:
    • Enter the verifier's email addressand thenclick Look Up.
      The Support Partner field populates automatically.
    • Under Support Partner, search for the resellerand thenverify their addressand thenenter the verifier’s email address.
  5. Click Assign.

After the reseller verifies, your customer account appears in the reseller’s GCSC. While assigned as your Support Partner, the reseller can file cases on your behalf in the Customer Care Portal and access any cases you filed directly.

Remove reseller access in Google Cloud Support Center

  1. Sign in to the Google Cloud Support Center with your Google Workspace admin account username and password.
  2. At the left, click Support Partners.
  3. For the Google service you want, click Remove partner.

Related topics

About the Customer Care Portal

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