Welcome to the Zagat Help Center General Zagat questions How does Zagat work? What do Zagat ratings mean? What locations does Zagat.com cover? Where can I buy a Zagat guide? How can I contact Zagat? Who can I talk to about my Zagat Wine subscription? Email from Zagat How can I control which type of emails I receive from Zagat? Rating and reviewing places What is a Zagat survey? Who can participate in surveys? How can I find out about upcoming surveys? When will I receive my survey reward? How do I verify my email address? Can I change or delete my reviews after I submit them? Why am I unable to get back into my survey? What are Zagat’s review guidelines? What if my survey encounters a technical error? How are my reviews used? Reservations How can I confirm or change my restaurant reservation? Mobile site and apps Supported Devices Location coverage View places on a map or in a list View places nearby Expand to view all places Select a Location Filter Places by Zagat scores and cost Filter by cuisine, neighborhood, city, or feature Lists Place Filtering Options Favorites For business owners How does a business become Zagat rated? What is the survey process? Can I send Zagat a press kit to be considered on your survey? Why is my business no longer featured on zagat.com? How can I update my business listing on zagat.com? Can I or my employees rate and review our establishment? Why can’t I see the individual reviews submitted for my establishment? I was part of the survey this year. When will my review be up? Why did my scores change? My business has several locations. Why do they all have the same score and review? My business has several locations in different cities. Why aren’t they all included on zagat.com? Why does my business listing have dashes instead of scores? Since my review is no longer visible on zagat.com how can I get a copy of my old review? Do you provide replacement window decals? Where can I purchase a plaque or certificate featuring my rating and review? How can I use the Zagat logo for my business and promote my rating and review?