Troubleshoot account login issues

If you're having trouble signing up or logging in to YouTube TV, you may be signed into a Brand Account. Brand Accounts are not compatible with YouTube TV. You'll need to use a different Google account to sign up and log in to YouTube TV. 

How to identify if you're using a Brand Account

  • A Brand Account is an account that can be used with Google services, like YouTube, to create an online brand presence. You could have a brand account if you have more than one YouTube channel, or previously had a legacy YouTube account.
  • If you're not sure if you have a Brand Account, visit the Brand Accounts page. You'll see any existing Brand Accounts listed under "Your Brand Accounts." 

How to fix sign-up or login issues

If you're trying to sign up or log in to YouTube TV with a Brand Account, you’ll see an error: "Sorry -- you can't sign in to YouTube TV with this account." 

To fix this issue, you need to switch accounts:​

  1. Select Switch Account below the error message. 
  2. Enter the Google account associated with your YouTube TV membership. Note: Even if you're already signed in to YouTube TV, you may need to reenter your login information.
  3. Resume sign-up or log in to YouTube TV. 

Additional troubleshooting steps

If the above instructions for fixing sign-up or login issues don't resolve your issue, try these steps:

  1. Go to youtube.com. 
  2. Select your profile photo in the top right corner.
  3. In the dropdown, select your primary Google account.  
    • Note: This should be the account linked to your YouTube TV membership (if you've already signed up) or the account you'd like to link to YouTube TV (if you haven't signed up).

      • You may need to select More accounts if you don't see your primary account listed.
      • Make sure you don't select a brand account listed on the Brand Accounts page page.
  4. Once you've switched accounts, navigate to YouTube TV in the same window.
  5. Resume sign-up or log in to YouTube TV. 
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