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Troubleshoot playing videos on your computer

You may experience poor video quality -- slow loading, buffering or choppy playback -- due to a number of factors, such as issues with your Internet Service Provider (ISP), the number of connected users or devices, your hardware, your software and software configuration, your connection to the internet (wireless or ethernet cable), whether you have exceeded your allotted data quota, or problems with the video itself.

While the Video Quality Report provides information on how your ISP typically performs, this checklist includes troubleshooting tips to help fix playback issues.

Some of these steps require updating your browser or restarting your computer, so you may want to open this page on another computer or device so you can easily use it as a reference.

Check your browser

Check whether the video is working after trying each of these internet browser (e.g. Google Chrome, Firefox, Internet Explorer, or Safari) troubleshooting tips:

  • Refresh your browser window. On many browsers, you can press the F5 key or Command+R keys on your keyboard to reload the current page.
  • Close all other tabs and windows in your browser.

If you'd like the best YouTube viewing experience, always upgrade to the most recent version of your browser.

Find out if your browser is updated

  1. Go to whatbrowser.org and you’ll see what browser you are currently using.
  2. If you see “This is the most current version,” your browser is already updated!
  3. If you see “There is a newer version,” click the Update your browser button and download the newest version of your browser.